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- Ordering/Returning Stock Items
Ordering Stock Items
Stock items are ordered through our new portal go.niu.edu/CSOrders. View or download ordering portal instructions.
Returning Items
For return purposes, keep original packaging a minimum of 30 days.
Provide the Order Number and the catalog number of the item being returned. Indicate why the return is necessary. If the item being returned is small enough, return via Campus Mail; otherwise, call 815-753-6280 and request a pick-up. A copy of either the Packing List or the Billing must be included with the return.
Central Stores will process items returned as damaged or defective for replacement unless the ordering department indicates otherwise.
Returns will be processed after both the paperwork and the items being returned are received in our office. Items must be returned in the original packaging. Credit can only be issued for the current fiscal year. All returns are subject to approval by Central Stores Management.
Emergency Order Procedures
Central Stores understands that sometimes situations arise where items are needed on an “emergency” basis. For emergencies only, departments may do the following:
- Submit the order electronically as instructed above
- Contact Central Stores at 815-753-6274 to notify us of the pick-up request. Allow at least 30 minutes for Central Stores to process and fill the order. Bring a copy of the order to Central Stores.
Order Status
Central Stores is concerned about processing orders in a correct, timely fashion. You may always check on the status of an order by E-mailing CentralStoresOrders, or by calling 815-753-6274. Please have your order number available.
Note: Transportation request forms and mileage logs are no longer available through Central Stores. Please contact Transportation Services at 815-753-1558.
