Stock items are ordered through our new portal go.niu.edu/CSOrders. View or download ordering portal instructions (PDF).
For return purposes, keep original packaging a minimum of 30 days.
Provide the order number and the item code of the item being returned. Indicate why the return is necessary. If the item being returned is small enough, return via Campus Mail; otherwise, call 815-753-1437 and request a pick-up. A copy of either the packing list or the billing must be included with the return.
Central Stores will process items returned as damaged or defective for replacement unless the ordering department indicates otherwise.
Returns will be processed after both the paperwork and the items being returned are received in our office. Items must be returned in the original packaging. Credit can only be issued for the current fiscal year. All returns are subject to approval by Central Stores management.
Central Stores understands that sometimes situations arise where items are needed on an "emergency" basis. For emergencies only, departments may do the following:
You may check on the status of an order by emailing centralstoresorders@niu.edu, or by calling 815-753-6274. Please have your order number available.
Note: Transportation request forms and mileage logs are no longer available through Central Stores. Please contact Transportation Services at 815-753-1558.