Northern Illinois University
Facilities Management and Campus Services
Division of Administration and Finance

Office Depot has changed its name to "ODP Business Solutions". If you have a link to the old Office Depot site, you will be redirected to the new ODP Business Solutions ordering platform.

Central Stores Customer Support

• Manage the portal, adding or changing contact and cost center information as needed and as requested by departments.
• Reset passwords when requested or required.

ODP Business Solutions Ordering Information

• Lowest cost items are indicated by an icon (best value).
• You must add your email address at checkout in order to receive an order confirmation email from ODP Business Solutions.
• Liquid beverages have been restricted from being purchased through ODP Business Solutions due to a surcharge being added.
• If you are looking for something on the ODP Business Solutions portal and cannot find it, please contact Central Stores for assistance at 815-753-6274.
• Persons ordering supplies must have authorization from the cost center manager in order to use the cost centers for making purchases.
• You may always check on the status of an order by checking your order history if your order was created with ODP Business Solutions.

ODP Business Solutions Returns and Exchanges Policy

Returns and exchanges for delivery and online orders can be processed online via Order Tracking. Items purchased at an Office Depot Store must be returned to a store, they cannot be returned online or through customer care.

Please note: If you are needing an item replaced, please place a new order or contact customer service.

You may create a return request online by following these steps:

1. Open orders page to view orders.
2. Click on the desired order number to place a return.
3. Click on 'return order' from the order detail page.
4. Select the item or items you want to return, select a reason from the drop-down list, and click 'return selected.'
5. Review the information for the return and click 'submit return' at which point you will get a return authorization number for the return.
6. Your return pickup will be scheduled to coincide with your next delivery, or within five days if no orders are scheduled.
7. You may return most items in their original packaging within 30 days (most technology items within 14 days). All returns must be in their original packaging.
8. You may submit only one online return request per order. Please contact customer service if you need to return an additional item from the same order.
   • Please see our Refund and Exchanges policy for more info.

Please note: If a return has already been placed on an order, the 'submit return' button will not be available. Should you need assistance in processing an online return, contact customer service at 888-263-3423 or bsdcustomercare@officedepot.com