ODP Business Solutions Returns and Exchanges Policy
Returns and exchanges for delivery and online orders can be processed online via Order Tracking. Items purchased at an Office Depot store must be returned to a store, they cannot be returned online or through customer care.
Please note: If you are needing an item replaced, please place a new order or contact customer service.
You may create a return request online by following these steps:
- Open orders page to view orders.
- Click on the desired order number to place a return.
- Click on 'return order' from the order detail page.
- Select the item or items you want to return, select a reason from the drop-down list, and click 'return selected.'
- Review the information for the return and click 'submit return' at which point you will get a return authorization number for the return.
- Your return pickup will be scheduled to coincide with your next delivery, or within five days if no orders are scheduled.
- You may return most items in their original packaging within 30 days (most technology items within 14 days). All returns must be in their original packaging.
- You may submit only one online return request per order. Please contact customer service if you need to return an additional item from the same order.
- Please see the Refund and Exchanges policy for more info.
Please note: If a return has already been placed on an order, the "submit return" button will not be available. Should you need assistance in processing an online return, contact customer service at
888-263-3423 or
bsdcustomercare@officedepot.com