Checklist for Meeting Online Course Quality Essentials Standard 2

Learner Support

Course provides clear information about course and institutional policies for learner compliance.

2.2 Course provides an accessibility statement and steps to request accommodations.

2.3 Course provides technical support resources and help for common technical issues.

2.4 Course includes information about relevant learner support and other services. [NIU student success tips and tools; Huskie Academic Success Center; NIU student life].

2.5 Learner data is protected in accordance with applicable privacy laws and institutional policies.

Designing Courses that Support Learners

Provide clear information about course-specific institutional policies to which learners are expected to adhere (2.1)
Include an accessibility statement along with instructions on how students may request accommodations. There is a link to the Disability Resource Center and the NIU Americans with Disabilities and Non-Discrimination Statement is included in the syllabus (2.2)
Provide links and contact information for technical support as well as help guides for common technical issues (2.3)
Include links to relevant learner support services (e.g., library, tutoring, advising, writing center, counseling (2.4)
Include links to relevant student services and resources (e.g. student life, student affairs, career services) (2.4)

Tips (Recommended strategies to consider)

Provide other resources and supports that are appropriate for the discipline/course, such as specific college/program student services department or external links.

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Developed by the Northern Illinois University Center for Innovative Teaching and Learning in collaboration with AI | Adapted from New Mexico State University | Revised 9/30/2025