ResTech Helpdesk Computer Technician

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Thank you for your interest in working in Housing and Residential Services. We will review your application, and if your availability fits our needs, a member of our team will contact you.

Job Description

The ResTech Helpdesk is a team of undergraduate students who provide:

  • IT helpdesk desktop support
  • IT customer support for software and hardware related issues
  • PC issue troubleshooting
  • Support for online services including Ethernet and wireless
  • Support for the ResTech computer labs
  • Spyware and virus removal


Working knowledge of the following:

  • In-depth knowledge of operating systems: Windows Operating Systems, macOS
  • Internet: email, web browsers (Internet Explorer, Chrome, Firefox, etc.)
  • Computer assembly and troubleshooting
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access, O365
  • Virus, malware and spyware detection and removal
  • Comfortable with desktop and laptop hardware troubleshooting and installation of hard drives, NICs, memory, printers and other PC accessories
  • Basic knowledge with networking: TCP/IP, configuring network settings, IP addresses, routers, etc.

Other Requirements

  • Available to work a minimum of 10 hours per week
  • Enrolled minimum six credit hours as an NIU student
  • Must be able to lift and carry 25-50 pounds of equipment
  • Excellent customer service skills
  • Excellent communication skills
  • Problem-solving and troubleshooting skills
  • Ability to learn fast and pick up new skills quickly

Starting Pay Rate

$14.50 per hour.

Contact Us

Housing and Residential Services
Neptune East 101

Additional Contact Info

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