Residential Administration Reception Desk Staff

We've received your application.

Thank you for your interest in working in Housing and Residential Services. We will review your application, and if your availability fits our needs, a member of our team will contact you.

The Residential Administration office student desk staff position is a high-profile position which requires employees to be responsive customer service representatives to students, student families, department staff, the campus community and the general public. Specific job responsibilities will vary in keeping with services provided during different times of the year.

We are currently not accepting applications for this position. Explore other employment opportunities in Housing and Residential Services.

Job Duties

  • Answer and responds to all calls promptly in a courteous, friendly and professional manner. Take messages for department staff that are unavailable and/or transfer calls to appropriate backup staff.
  • Assist residents, staff, campus community partners and members of the general public by supplying information, providing requested services and making appropriate referrals.
  • Complete written administrative tasks including incident logs, special mail, delivery records and daily contact log.
  • Process US Mail, campus mail, courier mail and central stores supply deliveries.
  • Help maintain student occupancy records including data entry using Mercury, copying and filing hard copy contracts and communications.
  • Assist with processing of outgoing mailings, dissemination of publications to on-campus partners and collating materials for special events and staff training.
  • Maintain accurate payroll records and sign timesheets to meet established deadlines.
  • Assist with/make courier run as needed, including delivering mail and materials to residence halls, dining units and other campus offices.


  • Have excellent problem solving and troubleshooting skills.
  • Must have a driver’s license to drive the state vehicle.
  • Maintain a high level of confidentiality.
  • Ability to learn fast and pick up new skills quickly.
  • Dependability and customer service skills are necessary.

Other Requirements

  • Must be a student at NIU enrolled for at least six credit hours.
  • Must be in good standing with the Office of Student Conduct.
  • Must successfully pass an Illinois state security background check.

Contact Us

Housing and Residential Services
Neptune East 101
Additional Contact Info
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