Zoom

This error occurs when someone with the Instructor role clicks a Zoom Student link, such as in the course menu or a content area. The only way for an instructor to access Zoom in Blackboard is to use the Zoom - Instructor link.

In the Ultra Course View, go to the Details & Actions area on the right of the course and click Books & Tools, then find Zoom - Instructor.

In the Original Course View, go to the Control Panel, click Course Tools, then find Zoom - Instructor.

If you want to test that students are able to access your Zoom sessions via Blackboard, you must first launch the Student Preview mode.

If you want to test that students are able to access your Zoom sessions via Blackboard, you must first launch the Student Preview mode.

In Ultra Course View, click the Enter student preview mode link under Details & Actions.

In Original Course View, click the button that is shaped like an eye, next to the Course Themes and Edit Mode buttons, in the upper right corner.

This error appears for students if you have enabled the setting to "Require authentication to join". NIU's Zoom license does not permit students to log in to Zoom, so they are not "authenticated" users.

To avoid this error, do not select the option to require authentication to join. You must have the password enabled, per DoIT's configuration of Zoom, and you can enable a waiting room. These settings should be sufficient to ensure that your Zoom session is secure, particularly if you direct students to access your sessions by logging into Blackboard.

By default, all cloud recordings are configured to require the viewer to log into Zoom to view them. Because students are unable to log in to Zoom, they are prevented from viewing the recording. Fortunately, you can remove this setting from an existing recording so that students can view it, and you can remove it as the default for future recordings, so that you do not have configure every recording to open them to students.

To remove authentication from an existing recording

1. Go to niu-edu.zoom.us
2. Click Sign In
3. If prompted, click SSO and authenticate using your NIU credentials 
4. Click the Recordings tab in the left navigation menu
5. Find the recording you need to modify and click the Share button
6. Change the Share this recording setting to Publicly
7. Click the slider to the right of Passcode protection to remove the passcode [optional, but easier for students]
8. Click the Done button

Students will now be able to access the recording from within the Zoom - Student tool in Blackboard.

To remove authentication from the default recording settings for future recordings

1. Go to niu-edu.zoom.us
2. Click Sign In
3. If prompted, click SSO and authenticate using your NIU credentials 
4. Click the Settings tab in the left navigation menu
5. Click the Recording tab at the top of the Settings page
6. Click the slider to disable the Require users to authenticate before viewing cloud recordings setting
7. Click the slider to disable the Require passcode to access shared cloud recordings setting [optional, but easier for students]

Future recordings will not have the authentication or passcode enabled, and students should be able to access the recording immediately after the recording has finished processing.