It is likely that the student attached a file that isn't compatible with Bb Annotate. Supported file types include:
- Microsoft® Word (DOC, DOCX)
- Microsoft® PowerPoint®(PPT, PPTX)
- Microsoft® Excel®(XLS, XLSX)
- OpenOffice® Documents (ODS, ODT, ODP)
- Digital Images (JPEG, JPG, PNG, TIF, TIFF, TGA, BMP, HEIC)
- Source code (Java, PY, C, CPP, etc)
- Medical Images (DICOM, DICM, DCM)
- PSD
- RTF
- TXT
- WPD
You may need to switch to a compatible browser. Bb Annotate is supported on current versions of Firefox, Chrome, Edge, and Safari.