1. OneCard ID Services
  2. Manage Your OneCard
  3. Lost, Stolen, Replacement OneCard

Lost, Stolen, Replacement OneCard

If your phone (containing your Mobile OneCard), or your physical OneCard ID, is lost or stolen, you should take immediatel action to prevent any possible misuse.

  • Get Mobile: If you don’t have your physical OneCard, start the process to get your NIU Mobile OneCard.
  • Get Temporary Cards: If you reside in a residence hall and are unable to access a NIU mobile ID
    • Door Access Temporary Card: Please see your residence hall front desk.
    • Dining Temporary Card: Please see dining staff at register.

If you found your physical OneCard or phone you can:

To ensure full access to your OneCard once it has been reactivated, you must return all temporary cards.

  • Return Temporary Cards (for residence hall students):
    • Door Access Temporary Card: Please see your residential hall front desk.
    • Dining Temporary Card: Please see dining staff at register or turn the card in to the OneCard Office.

Physical OneCard Replacement: If you are not able to do mobile and still need a replacement:

  1. Ask if card has been returned to the OneCard Office.
  2. $10 charge for damaged (must turn in old current plastic card)
  3. $20 charge to replace a lost/stolen card.
Payment options include Huskie Bucks, & debit/credit cards (VISA, Master, Discover, American Express, Apple Pay)

 

 

  • Did you get a new phone?
    Email (onecard@niu.edu) or call (815) 753-9569 to have your old mobile onecard removed from your wallet.

 

How to Access eAccounts App on Your Phone

Sign In To MyOneCard
(using your Z-ID/A-ID)

Contact Us

OneCard ID Services
Founders Memorial Library
Room 104
DeKalb, IL 60115

Phone: 815-753-9569
Email: OneCard Email Form

Business Hours

Mobile OneCard ID