two individuals sitting at a table and reviewing a form together

Interfolio Resources for Case Managers

Administrative staff who are responsible for moving a faculty promotion and/or tenure case either backward or forward after a committee has finished reviewing.

Case Managers have the ability to create new cases and edit cases at their unit. They can manage case-level settings and committees, view case details and packet materials, and view all closed cases at their level in the hierarchy.

Case Managers cannot manage templates, view reports, or change account settings.

Unit Administrator Self-paced Training

This self-paced, interactive course covers the various administrative settings, creation of templates, creation and management of review committees and cases, and the reporting options using Interfolio RPT. NOTE: This training includes administrative settings beyond the case manager role and case managers will not have all the system permissions introduced in this training.

Estimated time to complete: 45 minutes

Case Manager Frequently Asked Questions

What should I do if I used the incorrect template when creating a case?

If you realize that the wrong case template was used when creating a candidate’s case, do not attempt to correct it on your own. Please email interfolio@niu.edu for assistance from the NIU Interfolio team. They will help ensure that the correct forms and settings are applied so the case is properly configured.

To avoid delays in the review process, we recommend reaching out as early as possible if you suspect a template error.

Have more questions?

Email interfolio@niu.edu and a member of our Interfolio at NIU team will be back in touch as soon as possible!

Log In to Interfolio

Note: You must log in using your NIU Account ID and password.

Get Help

Interfolio Scholar Services

Call, email, or chat with the Interfolio Scholar Services team with any technical questions. Live support is available Monday through Friday between 8 a.m. - 7 p.m. CT.

833-844-2118 
interfolio-support@elsevier.com

Interfolio at NIU

Email the Interfolio at NIU team with any questions about the faculty promotion and tenure submission and review process using Interfolio.

interfolio@niu.edu