1. Web Strategy and Support
  2. Web Updates

Update Procedures

Each area of the university has a designated contact person who helps update the websites in that area, after receiving training from the web team. For assistance updating a website, get in touch with the appropriate department web contact.

  • Department web contacts: Follow the indicated update procedure for your role.
  • Faculty members: Learn about options for updating faculty sites.
  • New employees assigned to update NIU sites: Email webtraining@niu.edu to request training.

Preparing Content for Updates

Follow our content development guidelines as you prepare content for different kinds of updates:

  • Creating new pages: Provide complete, final text in a Word document. Don’t submit partial text or a draft.
  • Updating existing pages: Copy and paste the text from the current page into a Word document. Use the Track Changes feature to indicate desired changes.
  • Updating documents: Provide an updated, final document formatted using the sample Word document (DOCX).
  • Posting newsletters or reports: Please review information about digital document accessibility.

Making Updates

Role Update Procedure
Coordinator
  1. Submit a ticket through Freshdesk.
    • Include your Word document containing tracked changes to an existing page or final text for a new page, if needed.
  2. A web team member may contact you for more information or with a suggestion to better meet web standards/best practices.
  3. You’ll receive an email when the update is complete (usually within three business days).
Manager
  1. Make the update in Cascade and submit it for review (or submit a web update request form, if preferred).
  2. A web team member may edit your update to comply with web standards/best practices and will contact you with any questions.
  3. You’ll receive an email when the update is complete (usually within three business days).
Administrator
  1. Make and publish the update in Cascade.
  2. Inform the person requesting the update when it’s complete.

Contact Us

Web and Internal Communications
Rachel Xidis
Director of Digital Strategy
rachelx@niu.edu