Each area of the university has a designated web update coordinator who submits updates for that area’s website after receiving training from the web team. For assistance updating a website, contact your web update coordinator rather than the web team. Requests from anyone other than your area’s designated coordinator cannot be tracked or completed.
Preparing Content for Updates
Follow our content development guidelines as you prepare content for different kinds of updates:
Provide complete, final text in a Word document. Do not submit partial text or a draft.
Requesting Updates
Most updates are completed within three business days. Larger updates may take longer, so submit requests well ahead of your deadline.
Step 1
Contact Your Coordinator
Send your update request to your web update coordinator.
Step 2
Coordinator Submits a Ticket
Your coordinator submits a ticket through Freshdesk, including a Word document with tracked changes to an existing page or final text for a new page.
Step 3
Web Team Review and Publishing
The web team reviews the request and may reply in Freshdesk with questions or a suggestion to better meet web standards and best practices. Coordinators should watch for these replies, because the request cannot move forward without them. Once the request is complete, the update is published and the ticket marked as resolved.
Step 4
Update Completed
Your coordinator receives an email when the update is complete. If a request is taking longer than expected, ask your coordinator to check its status in Freshdesk.
Ready to submit a request? Web update coordinators submit requests through Freshdesk.
Log in to Freshdesk
Faculty members: Learn about options for updating faculty sites.
New web update coordinators: If your department does not have a designated web update coordinator, or yours is being replaced, email webtraining@niu.edu to arrange training. Only one trained coordinator per site can submit requests, so confirm that you are replacing, not duplicating, an existing coordinator.