Frequently Asked Questions

General Information

What's the difference between Student Financial Advising Services and the other financial offices on campus?

At Student Financial Advising Services, we educate and advise students and families. We don't make any decisions about your financial aid or process payments. We answer questions and connect you with other campus resources when needed. For example, we can connect you with an expert in the Financial Aid and Scholarship Office to discuss your FAFSA or financial aid eligibility. Or, we can connect you with a specialist in the Office of the Bursar for information about bills and payments.

What are some financial aid terms I should know?
  • Pending: This means your financial aid will be applied to your account at some point in the future.
  • Disbursed: When financial aid moves from pending to being applied to your charges.
  • Dependent: If you're a dependent student, you must include information about your parent(s) on the FAFSA. If you live with at least one biological parent or cannot answer "yes" to the special circumstance question on the FAFSA, you need to include their information even if they cannot or will not provide financial support for your education.
  • Verification: If selected for verification, you may need to provide documentation about the information you reported on the FAFSA.
  • Satisfactory Academic Progress (SAP): A policy that determines your eligibility for financial aid based on your academic performance.
  • LEC and MPN: If you're a first-time student loan borrower, you must complete Loan Entrance Counseling (LEC) and the Master Promissory Note (MPN) at studentaid.gov.
What does my OneCard do?

Your OneCard is your official NIU identification card. You'll use it to:

  • Print documents.
  • Use the book charge program.
  • Get into your residence hall, athletic events or the Recreation Center.
  • Use the library.
  • Access your meal plan (you'll swipe your card at each meal).

You can also access your Huskie Bucks account with your OneCard. Huskie Bucks is a pre-paid debit account you can use to make purchases on campus and in the community. You can use Huskie Bucks for on- and off-campus dining, printing, doing laundry and more.

Advising Services

What is financial advising?

At NIU, financial advising is a service that supplements the Financial Aid and Scholarship Office and Office of the Bursar by educating students and families about the costs of an NIU education and how your financial aid applies to those costs. Student Financial Advising Services offers one-on-one appointments with a financial advisor to answer questions, connect you with campus experts and resources and help you to develop a multi-year financial plan. To learn more or to make an appointment with a Financial Advisor, please visit  https://www.niu.edu/financial-advising/index.shtml.

How can a Financial Advisor help me?

Financial Advisors can answer questions about your financial aid and account statement, as well as provide information about NIU scholarships, help you create a budget or develop a long-term financial plan.  Financial Advisors can also help you navigate the complicated financial processes at NIU and refer you to other campus resources or staff experts who may be able to assist with special circumstances.  To learn more or to make an appointment with a Financial Advisor, please visit  https://www.niu.edu/financial-advising/.

Can a Financial Advisor help me find private loans?

Financial Advisors can provide information about the differences between direct and private loans.  They can also refer you to resources available on the NIU web site related to private loans.   However, Financial Advisors do not make recommendations about private loans.  Students are required to research and pursue private loan options on their own.  To schedule a meeting with a Financial Advisor, follow this link:  https://www.niu.edu/financial-advising/.

Can a Financial Advisor help me with a SAP appeal?

Financial Advisors can explain what Satisfactory Academic Progress (SAP) means and talk with you about the process for completing a SAP appeal.  However, students are expected to complete the appeals process independently and work with their academic advisor to complete all of the required elements of the appeal.  To learn more or to make an appointment with a Financial Advisor, please visit  https://www.niu.edu/financial-advising/index.shtml.

Can a Financial Advisor help me understand my bill?

Yes.  Financial Advisors can help explain your student account and identify how your financial aid applies to your charges.   They can also answer questions related to payment plans and late payment fees.   However, Financial Advisors do not take or process payments, make billing adjustments or issue refunds.  For specific billing information or questions about your account, please visit https://www.niu.edu/bursar/index.shtml.

Can a Financial Advisor help me find more money to pay my bill?

Financial Advisors can help explain your financial aid award and student account.  They can also discuss loan options available to you, explain the annual scholarship process for current students and help you create a budget to manage expenses.   In addition, Financial Advisors can refer you to resources on campus that may be available to assist with special needs and circumstances.  However, Financial Advisors do not make any decisions about financial aid, scholarships, emergency aid or student accounts.  To schedule an appointment discuss your personal situation, please go to:  https://www.niu.edu/financial-advising/.

Advising Appointments

I’ve already talked to someone from Financial Aid. Should I also meet with a Financial Advisor?

We encourage you to take advantage of all the resources available to assist you, especially if you still have questions.  Student Financial Advising Services offers one-on-one appointments with a financial advisor to help you understand the costs of an NIU education and how your financial aid applies to those costs. We will work with you to develop a multi-year financial plan.  To learn more or to make an appointment with a Financial Advisor, please visit  https://www.niu.edu/financial-advising/index.shtml.

Applying for/Receiving Financial Aid

I'm an undocumented student. Am I eligible for scholarships and financial aid?

Yes, undocumented students are eligible for merit scholarships based on high school or transfer GPA. In addition, if you're an Illinois resident, you can submit an Alternative Application for Illinois Financial Aid to be considered for state and NIU need-based grants. However, undocumented students aren't eligible for federal grants or federal student loans.

Undocumented Student Support also has many great resources.

Billing and Payments

When do I have to pay my bill?

Financial aid is disbursed, or applied to, your student account charges after the second week of classes. If you owe more than your aid will cover, a bill will be generated at that time. The Office of the Bursar sets payment due dates.

What if I can't pay my bill?

If you can't pay your bill, you'll be charged a monthly 1.08% late fee on the remaining charges. Read our payment policy for more information.

You won't be able to register for classes if your account balance is too high. In general, your account balance must be less than $500 in order to register for the next semester. But remember, any unpaid balance will receive a late fee each month.

There are several options to explore:

Why did my financial aid not pay my charges?

Financial aid is usually disbursed, or applied to, your student account charges after the second week of classes. There are several reasons your financial aid may not have paid your charges as expected:

  • You're not enrolled in enough credit hours. Many types of financial aid require you to be enrolled in at least 12 hours each semester. Some programs, such as MAP and Pell grants, can be reduced based on your actual hours of enrollment.
  • You didn't meet Satisfactory Academic Progress (SAP) requirements.
  • You have a course with a different start date, which affects when your aid is disbursed.
  • You need to complete a task or submit additional documentation. Check your to-do list in MyNIU.
Why am I being charged for medical insurance?

All students enrolled in nine or more on-campus hours are automatically enrolled in the Student Health Insurance plan. If you have other health insurance that meets the requirements, you can opt out of this program. You must opt out each year. The deadline is usually in early September. If you don't opt out of the program, you'll be responsible for the charges, whether you use the benefits or not.

Is it true that we get $700 for books? How does that work?

The book charge program allows you to charge books to your student account, up to $700 each semester. From shortly before each semester begins through the second week of classes, you can use your NIU OneCard to buy books at Huskies Books and Gear. The charges will be placed on your student account and become part of the amount you owe the university. If you have enough financial aid, your aid can pay for the books you purchased. If you don't have enough financial aid, the book charges will be added to your bill. You're responsible for paying for your books, whether it's with your financial aid or an out-of-pocket payment.

I'm going to graduate from NIU soon. Where can I learn about loan repayment?

Your loan servicer will mail or email you information about the repayment process. You can also go to the Manage Loans section of the Federal Student Aid site and sign in with your FSA ID and password.

In addition, NIU has partnered with Ascendium Education Solutions to help you navigate loan repayment. Ascendium is a trusted partner, and their student loan success coaches are available at no cost to you! Call them at 833-707-1220 or email repaymentsupport@ascendiumeducation.org.

 

My employer is going to pay for my tuition and fees. How do deferred payments work?

Deferred payments are processed by NIU’s Third Party Billing.  If you work at a company that agrees to pay for your tuition and/or fees, Third Party Billing must be notified at thirdpartybilling@niu.edu

Each sponsor must send NIU a letter, list, voucher, or other form of verification of support before being accepted in the deferred payment program. The verification document should include:

  • Name of company, address, email address and phone number
  • Name of the primary contact person, along with their email address and phone number
  • Letter must be signed and dated by an authorized official.
  • Email address to submit invoices.
  • Student’s name and NIU student identification number.
  • Semester/term being covered.
  • Specific charges covered (e.g., tuition, fees, books, and/or housing).
  • Any minimum/maximum amount, OR a flat dollar rate per credit hour.

A voucher is needed for each semester that you will be attending NIU.  Verification should be received prior to the start of each semester.  The preferred method is to email the voucher to thirdpartybilling@niu.edu.

A personal letter from the student is NOT acceptable as proof of sponsorship. However, a copy of a letter to the student from their sponsor will be considered as proper verification.

If the company says they will not make a payment for the invoice until the grades are provided, you will not qualify for the deferred payment through NIU. The company must agree to pay NIU without any stipulations.

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