The Office of the Ombudsperson is OPEN! Due to stay-at-home restrictions, we are working remotely. Please contact us by phone (815-753-1414) or email (firstname.lastname@example.org), and we will get back to you promptly. We are here to help you navigate all things NIU!
The NIU Office of the Ombudsperson was established and opened its doors in 1969 to provide a neutral line of communication to the administration. Since that time over 20,000 individual members of the university community have consulted with the staff. Since its beginnings, the Office of the Ombudsperson has served students, faculty and staff who have sought assistance in responding to conditions or situations within the institution. Soon, obvious trends in the types of issues presented emerged. Finding itself in the somewhat unique position of having the ability to identify needed changes in policies and procedures from the broadest of perspectives, the office began making recommendations for institutional improvements.
The Office of the Ombudsperson was established by the University Council, a body of 62 elected representatives including faculty, staff and student members. The ombudsperson reports to the NIU president and is evaluated by the University Council, which periodically evaluates the continued need for the office.
Nearly 1,000 individuals consult confidentially with the ombudsperson each year. In addition to assisting each of them in the resolution of their unique concerns, the office provides input into the development of policies and procedures to help make the institution as responsive as possible to the needs of its constituents.