An ombudsperson provides confidential and informal assistance for resolving university-related concerns, independent of the university's formal administrative structure, and will consider all sides of an issue in a neutral manner.
The Office of the Ombudsperson is OPEN! Due to stay-at-home restrictions, we are working remotely. Please contact us by phone (815-753-1414) or email (email@example.com), and we will get back to you promptly. We are here to help you navigate all things NIU!
What We Will Do
We'll give you the opportunity to discuss and resolve problems outside of formal channels. The ombudsperson will:
Listen to you.
Provide information that relates to your situation.
Suggest courses of action.
Facilitate "difficult" conversations.
Help you find a path forward.
Help you understand policies and procedures that apply to you.
What We Don't Do
While the NIU ombudsperson provides an effective and valuable service, they cannot do certain things, including: