Technology Support

Help Desk is available 24/7

Everything Technology Handbook
An online handbook published by NIU's division of Information Technology Services will guide you through almost every technology problem encountered by online and other students. Everything you need to know, including basics like these:

  • Your NIU Student LogonID (Z-ID) and Password
  • Configuring Your Computer for E-Mail/Internet Access
  • Student E-Mail
  • Wireless Access Points and Community Data Ports
  • Microsoft Student Select Software

Is your computer ready? Find out if your computer is ready for online courses by taking our browser test. Also refer to the computer checklist for minimum computer requirements.

Technology Help Desk
For immediate technical assistance use the chat function or call (815)753-8100. You can also find an online technical assistance form at the Technology Help Desk.