Campus Operations

Updated for fall 2020

We’re doing our best to support our normal daily activities during this time of uncertainty related to the global outbreak of COVID-19. Campus services are available with modified hours or access. 

The Center for Student Assistance will serve as a call center for students in need of services and support. Call 815-753-8300 or email studentassistance@niu.edu.

Updates to Hours of Operation

Please use this form to update your department's hours. For any other web updates, please fill out our website update request form.

Request Update
Campus Operation Status
Academic Advising Center
  • Services are available in a non-face-to-face format.
  • Email aac@niu.edu for assistance.
ACCESS Tutoring and Support Services
Art Museum
  • The Art Museum galleries are closed on university holidays and between exhibitions.
  • Our next Narrative Art Exhibition Suite opens Jan. 12, 2021
Bursar's Office
  • Our preferred method of payment is online on MyNIU. Payments by mail or cash are accepted within the Cashiering Office with limited in-person hours. See make a payment for the most up-to-date information.
  • Bursar staff are available by phone at 815-753-1885 and email (Bursar Email Form) to review student accounts and advise on payment options Monday through Friday, 8 a.m. - 4:30 p.m.
  • Additionally, personalized, remote appointments are available with account counselors Monday - Friday through our online appointment app.
  • Email accountsreceivable@niu.edu for commercial account questions.
Campus Dining

The Campus Dining website is up-to-date with the latest news and details on how we will approach fall semester 2020. For hours of operation and payment types accepted, visit the Where to Eat page.

For questions, email dining@niu.edu or direct message us on the NIU Campus Dining Facebook page.

Career Services
  • Career Services is currently closed for in-person visits. All of our services are available online.
  • Online appointments can be scheduled by calling 815-753-1642, Monday through Thursday between the hours of 8 a.m. and 4:30 p.m.
  • Students can also e-mail careerservices@niu.edu with your name, Z-ID, major, email address and phone number and we will contact you to assist with your needs. If you are in need of technology platform accommodations, you are encouraged to put this information in your email. 
  • Visit our website to learn about upcoming career fairs, workshops and online help sessions on a variety of career planning topics.
  • For employers or others with questions about engaging with us, please email careerservices@niu.edu and we'll reach out to you to assist with your needs.
Center for Student Assistance
  • The Center for Student Assistance is available as a call-in service for students.
  • In-person appointments will also be available in the Campus Life Building, Room 150. Please call to make an appointment ahead of time if possible. Office hours will be available Monday – Friday, 8 a.m – 4:30 p.m.
  • Contact the CSA at 815-753-8300 or studentassistance@niu.edu.
  • The CSA can help students get connected to support for questions related to off-campus housing, food insecurity needs or legal matters.
  • Emergency food bags are available through the Department of Police and Public Safety.
CHANCE
  • The CHANCE Program will be operating on a remote basis
    until further notice.
  • Students can contact their counselors by email or Microsoft Teams chat.
  • Questions can be sent to chance@niu.edu.
Child Development and Family Center
  • Temporary hours of operation beginning Nov. 16 are Monday-Friday, 
    8:15 a.m.-4:15 p.m.
College of Law
Community Counseling Training Center
  • Monday-Thursday, 9 a.m.-6 p.m.
  • In-office individual counseling services are limited.
  • Video-conferencing and phone-conferencing telehealth counseling sessions are available for minors, adults, couples and families.
  • Request our services through our secure online client web component. 
Counseling and Consultation Services
  • Counseling and Consultation Services is closed for in-person appointments. We continue to provide telemental health services (video or phone) to NIU students and the campus community.
  • Call 815-753-1206 (24 hours a day) to get support for yourself or someone else. You will have the option to leave a message if you have general questions or speak to a counselor if you need immediate support.
Cultural Resource Centers

The cultural resource centers are available remotely to answer questions and address concerns.

Disability Resource Center
  • Beginning Monday, November 23, 2020, the Disability Resource Center is available remotely during normal business hours, 8 a.m. - 4:30 p.m., Monday - Friday.
  • Call 815-753-1303 or email drc@niu.edu for assistance.
Educational Technology, Research and Assessment (ETRA)
  • Our staff are working remotely Monday-Friday, 8 a.m.-4:30 p.m.
  • Office hours by appointment are:
    • Monday: 10 a.m.-4:30 p.m.
    • Tuesday: 8 a.m.-4:30 p.m.
    • Wednesday: 8 a.m.-4:30 p.m.
    • Thursday: 9 a.m.-4:30 p.m.
    • Friday: all staff working remotely
  • For assistance, email etra@niu.edu or call 815-753-9339.
Educator Licensure
Esports
  • Our Esports Arena in Neptune North is closed to students and guests until face-to-face classes resume.
  • We invite you to play with and against others throughout the NIU Community in Esports Online Pick-Up games. Join us on NIU Esports Discord and pass the time with friendly competition!
  • Questions? Email Conner at cvagle1@niu.edu.
Financial Aid and Scholarship Office
Holmes Student Center
  • Monday - Thursday, 7 a.m. - 6 p.m.
  • Friday, 7 a.m. - 5 p.m.
  • Saturday and Sunday, 9 a.m. - 5 p.m.
  • Building closing procedures begin as early as one hour prior to closing. Hours may change as needed to ensure the well-being of students and staff.
Honors
Housing and Residential Services
Human Resource Services

During this time, HRS staff are ready to help while working remotely.

Huskie Athletics
  • All fall sports competitions postponed. Please see Huskie Athletics for more information.
Huskie Bus Line
Huskie Food Pantry/Food insecure Support
Huskie Safe Line
  • Huskie Safe Line offers daily overnight service between 10 p.m. and 7 a.m., with the exception of Thanksgiving, Christmas and New Year’s Day, when there will be no service.
  • Please see the Department of Police and Public Safety website for more information.
Jobs PLUS
  • Services are available in a virtual, online format.
  • Contact Chad Glover, director of Jobs PLUS, at cglover@niu.edu or 815-753-2056.
Jerry L. Johns Literacy Clinic There will be no face-to-face tutoring programs at the Jerry L. Johns Literacy Clinic until further notice. Clinic personnel are working on an online tutoring program. We will be partnering with Littlejohn Elementary school in DeKalb at this time, so no open enrollment will be available.
Libraries Beginning Aug. 24, 2020:

Materials Management

Visit Materials Management for additional information related to services.

For questions or emergencies related to Materials Management, contact Laura Lundelius at 815-753-9391 or lundelius@niu.edu.

NIU Speech-Language-Hearing Clinic
  • The NIU Speech-Language-Hearing Clinic is open Monday - Friday, 8 a.m.-4:30 p.m.
  • There will be no walk-ins for the hearing aid clinic, but we are offering curbside hearing aid repair appointments throughout the week. 
  • Please call 815-753-1481 to schedule an appointment with an audiologist or a curbside repair appointment.
NIU Physical Therapy Clinic
  • The NIU Physical Therapy Clinic is open Monday - Friday, 8 a.m.-5 p.m.
  • Please call 815-752-2675 to schedule an appointment.

OASIS - Student Involvement

  • OASIS staff will be working remotely for the remainder of the semester. You can contact any of our staff individually or email studentinvolvement@niu.edu.
  • The OASIS is the home to Student Government Association, Student Organizations, Fraternity and Sorority Life and Campus Activities Board.
Office of the Ombudsperson
  • Office of the Ombudsperson will be open for Teams meetings from 8a.m.-4:30p.m. each day.
  • Please email ombuds@niu.edu or leave a message at 815-753-1414 for an appointment.
Office of Student Engagement and Experiential Learning
  • By appointment:
    Monday - Friday, 8 a.m.-4:30 p.m.
  • Walk-in:
    Mondays and Wednesdays, 9 a.m. - noon.
  • Email engage@niu.edu with any questions.
OneCard ID Services
Orientation and First Year Programs
  • By appointment:
    Monday - Friday, 8 a.m.-4:30 p.m.
  • If you have any questions, contact orientation@niu.edu.
Parking Services
  • The Parking Office lobby is closed to in-person service.
    • Appointments can be made as necessary.
  • Staff remains available between 7:30 a.m. and 4 p.m.
  • All transactions for purchasing permits, paying tickets and ticket appeals can be done online. 
Pick Museum
  • The Pick Museum is closed until fall 2020
Registration and Records
  • Registration and Records offices are closed to the public for the remainder of fall 2020 semester.
  • Staff are working remotely and are ready to help you with services such as transcripts and apostilles.
  • In-person appointments may be scheduled for our services which require notarizing a signature or cannot otherwise be provided remotely.
  • Email regrec@niu.edu for services and support questions or an appointment.
  •  Visit our website for additional information. 
SAASS
Shared Governance

The shared governance office, Altgeld Hall 103, is closed. For assistance, use the following contact information:

Student Health Services
Students' Legal Assistance
  • Currently closed for in-person visits.
  • Virtual appointments can be scheduled by emailing studentslegal@niu, Monday-Friday, 8 a.m.-4:30 p.m.
Technology Labs
Technology Service Desk
Testing Services
  • For additional information regarding our hours of operation and the services we provide, please visit the Testing Services website.
Transportation
  • Open Monday - Friday,  6 a.m. to 11:30 p.m.
  • If you have a Transportation Services need outside of these hours, please call our emergency phone number, 815-753-1559, for assistance.
Undocumented Student Support
  • Fall 2020 office hours beginning September 1:
    • Monday: Closed (virtual appointments only: slopez1@niu.edu)
    • Tuesday: 8 a.m. - 5 p.m.
    • Wednesday: 8 a.m. - 2:30 p.m.
    • Thursday: 1 - 5 p.m.
    • Friday: 8 a.m. - 2:30 p.m.
  • If you need assistance, email slopez1@niu.edu.
University Writing Center and Tutoring
  • Students can sign up for remote tutoring and writing support on the Writing Center and Tutoring websites.
  • Students who are unable to access a computer can call Lynn Schmitz (tutoring) at 815-753-0499 or Gail Jacky (Writing Center) at 815-753-6636 for additional support.
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