Campus Operations

Updated for fall 2020

We’re doing our best to support our normal daily activities during this time of uncertainty related to the global outbreak of COVID-19. Campus services are available with modified hours or access. 

The Center for Student Assistance will serve as a call center for students in need of services and support. Call 815-753-8300 or email

Updates to Hours of Operation

Please use this form to update your department's hours. For any other web updates, please fill out our website update request form.

Request Update
Campus Operation Status
Academic Advising Center
  • Services are available in a non-face-to-face format.
  • Email for assistance.
ACCESS Tutoring and Support Services
Art Museum

Galleries plan to reopen Tuesday, September 8 with new limited hours and masked, distanced, timed entries:

  • 10 a.m. - 1 p.m. Tuesday and Wednesday
  • Noon - 6 p.m Friday
  • Noon - 3 p.m. Saturday
Bursar's Office
  • Our preferred method of payment is online on MyNIU. Payments by mail or cash are accepted within the Cashiering Office with limited in-person hours. See make a payment for the most up-to-date information.
  • Bursar staff are available by phone at 815-753-1885 and email (Bursar Email Form) to review student accounts and advise on payment options Monday through Friday, 8 a.m. - 4:30 p.m.
  • Additionally, personalized, remote appointments are available with account counselors Monday - Friday through our online appointment app.
  • Email for commercial account questions.
Campus Dining

The Campus Dining website is up-to-date with the latest news and details on how we will approach fall semester 2020. For hours of operation and payment types accepted, visit the Where to Eat page.

For questions, email or direct message us on the NIU Campus Dining Facebook page.

Career Services
  • Career Services is currently closed for in-person visits. All of our services are available online.
  • Online appointments can be scheduled by calling 815-753-1642, Monday through Thursday between the hours of 8 a.m. and 4:30 p.m.
  • Students can also e-mail with your name, Z-ID, major, email address and phone number and we will contact you to assist with your needs. If you are in need of technology platform accommodations, you are encouraged to put this information in your email. 
  • Visit our website to learn about upcoming career fairs, workshops and online help sessions on a variety of career planning topics.
  • For employers or others with questions about engaging with us, please email and we'll reach out to you to assist with your needs.
Center for Student Assistance
  • The Center for Student Assistance is available as a call-in service for students.
  • In-person appointments will also be available in the Campus Life Building, Room 150. Please call to make an appointment ahead of time if possible. Office hours will be available Monday – Friday, 8 a.m – 4:30 p.m.
  • Contact the CSA at 815-753-8300 or
  • The CSA can help students get connected to support for questions related to off-campus housing, food insecurity needs or legal matters.
  • Emergency food bags are available through the Department of Police and Public Safety.
  • The CHANCE office will be closed to face-to-face meetings through Sept. 27. Check back at that time for updates.
Child Development and Family Center
College of Law
Community Counseling Training Center
  • Monday-Thursday, 9 a.m.-6 p.m.
  • In-office individual counseling services are limited.
  • Video-conferencing and phone-conferencing telehealth counseling sessions are available for minors, adults, couples and families.
  • Request our services through our secure online client web component. 
Counseling and Consultation Services
  • Counseling and Consultation Services will continue to provide telecounseling services (video or phone appointments) to NIU students for the fall semester.
  • CCS is open during office hours for mental health emergencies and students who need private accommodations for telecounseling appointments.
  • Please call 815-753-1206 to get support for yourself or someone else and CCS staff will help you determine what needs to happen next. We ask that you call first so we can maintain all COVID-19 health and safety guidelines.
Cultural Resource Centers

The cultural resource centers are available remotely to answer questions and address concerns.

Disability Resource Center
  • The Disability Resource Center is open with limited staffing during normal business hours, 8 a.m.-4:30 p.m.
  • Call 815-753-1303 or email for assistance.
Educational Technology, Research and Assessment (ETRA)
  • Our staff are working remotely Monday-Friday, 8 a.m.-4:30 p.m.
  • Office hours by appointment are:
    • Monday: 10 a.m.-4:30 p.m.
    • Tuesday: 8 a.m.-4:30 p.m.
    • Wednesday: 8 a.m.-4:30 p.m.
    • Thursday: 9 a.m.-4:30 p.m.
    • Friday: all staff working remotely
  • For assistance, email or call 815-753-9339.
Educator Licensure
  • Our Esports Arena in Neptune North is closed to students and guests until face-to-face classes resume.
  • We invite you to play with and against others throughout the NIU Community in Esports Online Pick-Up games. Join us on NIU Esports Discord and pass the time with friendly competition!
  • Questions? Email Conner at
Financial Aid and Scholarship Office
  • Services available via phone or video call.
  • No-contact document drop-off.
  • Email or, or call 815-753-1395 for assistance.
  • Limited in-person service available Monday-Friday, 8:30 a.m.-4 p.m.
Holmes Student Center
  • Monday - Thursday, 7 a.m. - 6 p.m.
  • Friday, 7 a.m. - 5 p.m.
  • Saturday and Sunday, 9 a.m. - 5 p.m.
  • Building closing procedures begin as early as one hour prior to closing. Hours may change as needed to ensure the well-being of students and staff.
Housing and Residential Services
Human Resource Services

During this time, HRS staff are ready to help while working remotely.

Huskie Athletics
  • All fall sports competitions postponed. Please see Huskie Athletics for more information.
Huskie Bus Line
Huskie Food Pantry/Food insecure Support
Huskie Safe Line
  • Beginning August 19, 2020 the Huskie SafeLine will run a reduced schedule due to COVID-19.
  • Hours of operation are Sunday - Saturday, 11 p.m. - 5:30 a.m.
  • Please see the Department of Police and Public Safety website for more information.
  • Services are available in a virtual, online format.
  • Contact Chad Glover, director of Jobs PLUS, at or 815-753-2056.
Jerry L. Johns Literacy Clinic There will be no face-to-face tutoring programs at the Jerry L. Johns Literacy Clinic until further notice. Clinic personnel are working on an online tutoring program. We will be partnering with Littlejohn Elementary school in DeKalb at this time, so no open enrollment will be available.
Libraries Beginning Aug. 24, 2020:

Materials Management

Visit Materials Management for additional information related to services.

For questions or emergencies related to Materials Management, contact Laura Lundelius at 815-761-6843 or

NIU Speech-Language-Hearing Clinic
  • The NIU Speech-Language-Hearing Clinic is open Monday - Friday, 8 a.m.-4:30 p.m.
  • There will be no walk-ins for the hearing aid clinic, but we are offering curbside hearing aid repair appointments throughout the week. 
  • Please call 815-753-1481 to schedule an appointment with an audiologist or a curbside repair appointment.
NIU Physical Therapy Clinic
  • The NIU Physical Therapy Clinic is open Monday - Friday, 8 a.m.-5 p.m.
  • Please call 815-752-2675 to schedule an appointment.

OASIS - Student Involvement

  • Monday – Friday, 8 a.m.–4:30 p.m.
  • All staff members are available virtually during regular business hours.
  • The OASIS is the home to Student Government Association, Student Organizations, Fraternity and Sorority Life and Campus Activities Board.
  • Please contact to be connected to any of our involvement areas.
Office of the Ombudsperson
  • Office of the Ombudsperson will be open for Teams meetings from 8a.m.-4:30p.m. each day.
  • Please email or leave a message at 815-753-1414 for an appointment.
Office of Student Engagement and Experiential Learning
  • By appointment:
    Monday - Friday, 8 a.m.-4:30 p.m.
  • Walk-in:
    Mondays and Wednesdays, 9 a.m. - noon.
  • Email with any questions.
OneCard ID Services
Orientation and First Year Programs
  • By appointment:
    Monday - Friday, 8 a.m.-4:30 p.m.
  • If you have any questions, contact
Parking Services
  • The Parking Office lobby is closed to in-person service.
    • Appointments can be made as necessary.
  • Staff remains available between 7:30 a.m. and 4 p.m.
  • All transactions for purchasing permits, paying tickets and ticket appeals can be done online. 
Pick Museum
  • The Pick Museum is closed until fall 2020
Registration and Records
  • The staff of Registration and Records will be working remotely during the weeks of September 14-18 and September 21-25.
  • Contact with any questions.
Shared Governance

The shared governance office, Altgeld Hall 103, is closed. For assistance, use the following contact information:

Student Health Services
Students' Legal Assistance
  • Currently closed for in-person visits.
  • Virtual appointments can be scheduled by emailing studentslegal@niu, Monday-Friday, 8 a.m.-4:30 p.m.
Technology Labs
Technology Service Desk
Testing Services
  • For additional information regarding our hours of operation and the services we provide, please visit the Testing Services website.
  • Open Monday - Friday,  6 a.m. to 11:30 p.m.
  • If you have a Transportation Services need outside of these hours, please call our emergency phone number, 815-753-1559, for assistance.
Undocumented Student Support
  • Fall 2020 office hours beginning September 1:
    • Monday: Closed (virtual appointments only:
    • Tuesday: 8 a.m. - 5 p.m.
    • Wednesday: 8 a.m. - 2:30 p.m.
    • Thursday: 1 - 5 p.m.
    • Friday: 8 a.m. - 2:30 p.m.
  • If you need assistance, email
University Writing Center and Tutoring
  • Students can sign up for remote tutoring and writing support on the Writing Center and Tutoring websites.
  • Students who are unable to access a computer can call Lynn Schmitz (tutoring) at 815-753-0499 or Gail Jacky (Writing Center) at 815-753-6636 for additional support.
Back to top