1. Center for Research Computing Data
  2. CRCD at Work
  3. CRCD Help Desk App Intended Usage

Getting Help

Note: when submitting a ticket to resolve software or batch job problems,  please describe/include:

  • path to the working directory (example -  /data1/myproject/myworkDir )
  • the exact version of the software in use ( list all modules loaded in  ~/.bashrc or interactively)
  • the command attempted to execute or the ID of the problematic batch job
  • cat and paste any errors/warnings/info resulted from running the command above

MODE What How When
MODE 1 Self-help Website Start here
Use "Search CRCD" functionality to find relevant information
MODE 2 Help Desk App Continue here
If Mode 1 is not adequate, submit a ticket
MODE 3 Technical Support In-person Finish here
If Mode 2 is not adequate, request an appointment through the app

Prospective user?

Request an account.

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