Academic Emergency Services

Academic Emergency Services

Contact phone numbers:

Inside the USA or Canada: 1-800-625-8833

Outside the USA: 1-240-330-1470


  • Security Evacuation Services
  • Emergency Medical Services
  • Emergency Travel Services
  • Information Services

For more information about these services,

click here: ACE USA flyer    ACE USA ID card

ACE Travel Assistance Services Operations Center is staffed 24 hours a day, 365 days a year with trained multilingual and medical personnel, including nurses and doctors, to advise and assist you quickly and professionally in a medical emergency.

NIU Students covered by the Student Health Insurance Plan are eligible for services when traveling more than 100 miles away from their permanent residence or campus location for up to a semester. Medical repatriation and return of mortal remains services are available at campus location.

NIU Students studying abroad are eligible for services both at and away from their new campus location for up to a semester.

Foreign national students studying at NIU are eligible for ACE's services both on and away from campus or while traveling in a country that is not their country or origin.

Summary of Academic Emergency Services Plan Benefits

  • Medical consultation
  • Evaluation & referral
  • Emergency medical & security evacuations
  • Critical care monitoring
  • Medically supervised repatriation
  • Replacement of eyeglasses or medication
  • Emergency message transmission
  • Compassionate visit
  • Care of minor children
  • Return of mortal remains
  • Emergency trauma counseling
  • Emergency cash
  • Lost luggage or document assistance
  • Interpreter & legal referrals
  • Pre-trip information