How the claim procedures work...
When you go to a doctor off-campus or go to a hospital, tell them that you are covered by the NIU student health insurance plan, if you are also covered by another health insurance plan, give the doctor or hospital that information also. The providers will file a claim with us.
We do not require a claim form unless the student is filling a claim for birth control purchased outside of NIU Health Services. To get a birth control claim form, please visit our Forms & Brochures page.
If you receive a bill from a doctor's office or hospital, you should check the claims status to see if the insurance company is requesting additional information from you, if they have made payment, or what the balance you owe is.
If the Student Insurance policy in your only insurance, you will be responsible for the annual deductible, co-pay and any co-insurance. That amount is what you will owe the doctor or hospital. Failure to pay your deductible, co-pay or co-insurance could have a negative effect on your credit score.
As of August 16, 2013, the NIU Student health insurance plan will pay as primary coverage except when the student is also covered by Medicare or if the student has another group health policy through their employer. In those cases, we will pay as secondary coverage.
If you are having problems getting your claims paid by United HealthCare, please contact the NIU student health insurance office for assistance. 815-753-0122 or email: firstname.lastname@example.org