Service Areas

We want to ensure you get to the information you need. Below is a list of services we provide, including contact information for each area. If you don’t find what you’re looking for, contact us at

ADA Accommodations and Program Services

The ADA Accommodations and Program Services office provides reasonable accommodations such as a modification or adjustment to a job, the work environment or the hiring process for a qualified individual with a disability. The ADA office aids with accommodations and accessibility to all employees and campus visitors.

Email for general inquires or questions regarding ADA accommodations or accessibility issues.

Administrative Support

Administrative Support manages scheduling and calendars for HRS leadership. The administrative assistant assists the SAVP/CHRO, and the office manager assists the director of employment services. Additionally this area manages the service awards program for the university.

Email for general inquires or questions regarding NIU service awards.

Affirmative Action and Equal Opportunity

Affirmative Action and Equal Opportunity is responsible for developing, implementing and maintaining the Affirmative Action Plan and equal opportunity policies for the university. They provide oversight of NIU recruitment and hiring (search) processes.

Email for the following inquiries:

  • PeopleAdmin system access
  • Search process guidelines, procedures and best practices
  • Affirmative Action Plan (AAP) data
  • Implicit bias training
  • Search waiver requests
  • Search firm procedures
  • AA SharePoint and search documentation procedures

Benefit Services

Benefit Services is responsible for processing benefit/insurance elections, leaves of absences and supplemental retirement plans for all new and existing faculty and staff. We offer counseling services for leaves of absences, up to and including disability claims, retirement preparation and the L.E.T.S. (Leading Employees to Success) new employee program.

  • Email for general inquires or questions regarding FMLA.
  • Email for general inquires or questions regarding workers' compensation.

Business Operations

Business Operations is responsible for tuition waivers, public service loan forgiveness and moving expense reimbursements. Additionally they handle employee taxation of waivers, reimbursements and other taxable benefits. Manages internal and external audits and well as divisional financial, IT and facilities support, which includes managing the content on the HRS website.

Civil Service Applicant Processing

Applicant Processing is responsible for assisting departments with identifying, recruiting and retaining talent. Major tasks include providing effective strategies in advertising and promoting positions; training on recruitment, selection and hiring; and processing and approving employment forms in the university’s employment system.

Email for the following inquiries:

  • Recruitment and advertising assistance
  • Job posting and announcement review
  • Interview best practices and protocols
  • Application screening and transitioning in PeopleAdmin
  • Hiring processing/paperwork in PeopleAdmin
  • Employment applicant password reset

Civil Service Testing

Civil Service Testing is responsible for scheduling, administering and scoring examinations as governed by the State Universities Civil Service System (SUCSS) for civil service positions.

Email for the following inquiries:

  • Requesting to take civil service test
  • Scheduling a civil service test
  • Referrals made for a vacant civil service position
  • General civil service testing inquiries
  • Requesting additional names for civil service searches

Classification and Compensation

Classification and Compensation is responsible for reviewing position requests, determining the appropriate classifications for positions and recommending pay rates for those positions.

Email for the following inquiries:

  • Job description reviews, desk audits and position changes or updates
  • Position classification review procedures
  • Policies and procedures related to classification and compensation (State Universities Civil Service System and NIU)
  • Fair Labor Standards Act (FLSA) determinations
  • Compensation review
  • Multiple position hiring

Employee Experience

Employee Experience team is available to support employees across all facets of their employment. We provide a proactive and strategic partnership to supervisors in managing expectations with their team and navigating complex issues within their department. Additionally, we meet with employees and help them or guide them to resources as they face different needs within their employment. For non-union faculty and staff, the employee experience team also helps to support the grievance process.

Email for inquiries or questions.

Employee Life Cycle

Employee Life Cycle is responsible for processing employment transactions for all new, existing and former employees. This includes onboarding, additional pay requests, performance evaluations and separations. Employee Life Cycle also oversees the hiring process for extra-help employees, student employees and graduate assistants.

Email for all additional pay request questions.

Email for all general extra help employment questions.

Email for the following inquiries:

  • Civil service onboarding and offboarding
  • Civil service performance management (e.g. dismissals, workforce reduction)
  • Collective bargaining agreements
  • Probationary periods
  • Pay rate changes

Email for the following inquiries:

  • Evaluation submissions
  • Submission deadlines
  • Performance factors

Email for the following inquires:

  • FTE changes
  • Funding changes
  • Reappointments
  • Notices of non-renewal

Email for the following inquiries:

  • All general graduate assistantship employment questions
  • GA hire requests
  • Requests for extra employment of grad assistants (REEGA)

Email for the following inquiries:

  • FTE changes
  • Funding changes
  • Reappointments
  • Notices of non-renewal

Email for the following inquiries:

  • Evaluation submissions
  • Submission deadlines

Email for the following inquiries:

  • All general student employment questions
  • Student hire requests
  • Academic probation permits
  • Excess hours permits

Employee Well-being

Employee Well-being provides confidential counseling, advising and coaching to employees and their families for both their personal lives and careers. Employee Well-being promotes wellness through a range of resources as well as provides training and workshops that cover topics for both personal and professional growth.

Email for general inquires or questions regarding counseling, advising, coaching, or wellness topics.

HR Service Center

The HR Service Center team serves as the first point of contact for all HR inquiries from prospective, current and past employees. We answer all incoming calls and greet drop-in visitors to both our main Lincoln Highway location and our satellite location in Lowden Hall 102. We also process employment verifications and background checks.


Payroll is responsible for calculating the hourly and salary semi monthly payrolls. They process general deductions, garnishments and child support orders. Additionally they provide assistance to employees needing help updating their direct deposit or W-4 tax withholding forms.

Email for general inquires or questions about payroll. They provide a response within 48 hours.

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