SharePoint Roles and Responsibilities
Division of IT
- Maintain the site request process
- Create site collections with requested attributes
- Maintain SharePoint Users Group for sharing relevant news with site collection owners
- Maintain SharePoint Sites List of site collections and their owners
- Tier 3 technical support, including site collection size adjustments and working with the vendor for tenant-wide issues
Colleges, Divisions, and Departments – Site collection owner
- Certification from SharePoint Online Essentials Lynda course (a required part of the site request process)
- Consider appointing a content manager
- Read and understand the SharePoint Online at NIU overview
- Manage site design and organization
- Create requested subsites
- Manage site access
- Train local site users
- Participate in SharePoint Users Group. This includes sharing solutions to the more difficult problems you’ve encountered and helping guide institutional best practices.
- Tier 1 & 2 technical support
- Coordinate with DoIT for Tier 3 support
- Adhere to NIU’s Acceptable Use Policy
Site Collection Owners - Launching and supporting a site collection
- Best practices for launching a site collection
- 2-4 weeks before launch, inform faculty and staff of the upcoming site and what it will be used for, and especially what it’s replacing.
- While email is a good announcement tool, consider departmental meetings and/or newsletters.
- Give demos.
- Share Lynda training courses and videos.
- Technical Support - The DoIT Service Desk will not be able to help with site collection access or configuration and will have to refer callers back to their local IT support.
- Create local processes for support.
- Communicate those processes in all training, demos, and communications.
- Consider having a statement about support on your SharePoint homepage.
- Moving Forward
- Encourage all support staff to participate in the SharePoint Users Group.
- Communicate new features to faculty and staff.
- Promote SharePoint success stories to keep participation high.