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Frequently Asked Questions

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A

ADA Information
The Convocation Center is committed to making events accessible to all of our guests. We offer a number of services to aid our guests with special needs, including ushering, easy-access seating, convenient disabled parking spaces with van accessible spaces and first aid. In addition, drinking fountains and restrooms provide wheelchair accessible features.

All events have planned ADA seating areas, but this space is limited by the pre-event demand expectations. Please notify us as early as possible with any accessibility requests so that we may prepare for your arrival. For assistance, call 815-752-6800.

Advertising
Permanent and temporary signage as well as sponsorship options are available. For information about advertising at the Convocation Center, contact 815-752-6800 and speak with our marketing department.

Aisles
Aisles must remain clear at all times according to the fire code.

Animals
Animals are not allowed in the venue. The only exception is service animals accompanied by disabled guests or if specified by management. Please notify the Convocation Center if you will be visiting with a service animal in advance at 815-752-6800.

Arena
For information about the arena, visit About

ATMs
An ATM is provided near entrance two adjacent to the guest services desk. It is operated by Castle Bank.

Auxiliary Gym - Victor E. Court
The auxiliary gym is 13,440 square feet of Northern Hardwood Maple and has audio and visual capabilities. It can be used for sporting and non-sporting events. There is bleacher seating for 800 and can be divided in half with a curtain system. It is used for wrestling, gymnastics, and volleyball as well as small functions, receptions, and small concerts.

B

Bag Policy
The Convocation Center performs bag and wand searches on all guests. These searches are intended to detect prohibited items including:

  • Bags, backpacks, duffels (small purses okay)
  • Laser pointers of any kind
  • Coolers, bottles, cans, containers, or projectiles
  • Weapons, flammables, or other potentially dangerous items
  • Aerosol containers, or any pressurized container
  • Food or beverages
  • Horns, noisemakers, whistles, or banners
  • Cameras, recording devices, or video cameras
  • Any illegal substances
  • Helium balloons
  • Umbrellas
  • Posters, signs, or banners

Small purses are permitted on a case-by-case basis and are subject to search. Guests possessing prohibited items must return these items to their vehicles or dispose of them before entry is granted. Guests who refuse this inspection will not be admitted and will be issued a refund.

Banners, Flags & Signs
No banners, flags, signs, or the like are permitted inside the facility during Ticketmaster events. Any of these items attempting to be brought into the facility will be asked if they can be returned to your vehicle or they will be confiscated. If you are planning to visit the Convocation Center for an event and would like to bring such an item, please contact 815-752-6800 to determine if your event will permit these items.

Basketball Court
60'x112' 2002 NCAA Women's Final Four floor is constructed of Northern Hard Maple.

Bracelets
Bracelets are used to identify different guest groups within the venue. Bracelets are assigned to General Admission ticket holders for concerts, suite holders, hospitality tent guests, and others based upon event. Those given a bracelet must wear the bracelet at all times while in the venue. Bracelets that are lost will not be re-issued.

Backstage Policy
The backstage area is secured for all events. Only approved personnel with proper credentials will be admitted. There are no exceptions. Individuals found entering or in the backstage area without proper credentials will be ejected from the facility.

C

Camera Policy
Each event's camera policy varies. Please refer to your ticket for details. Events ticketed by Ticketmaster do not permit professional cameras or video recordings. Any individual possessing these items will have their camera confiscated. If you are a member of the media, please request a media pass from the marketing department at least two weeks prior to the desired event. Contact 815-752-6800 with any questions or concerns.

Cash Stations
See ATMs.

Cellular Phones, Pagers, & Other Communication Devices
All devices must be in silent mode while inside the facility for events.

Children's Entry
All children over age 2 must have a ticket. Children without tickets must be seated in the lap of a parent or guardian. Children may not remain in aisles.

Climate Control
The facility is controlled by an HVAC system year round to provide a comfortable environment.

Concessions
Concessions are available at select events. Concession stands are in the north and south lobbies. Cash, credit, and Huskie Bucks are accepted at our concessions windows. There are 5 windows at the North Lobby that offer a variety of menu items; such as pizza, hot dogs, fries, chicken tenders, and Maxwell Street style polishes, and desserts.

Contact Information
Phone 815-752-6800 or visit Contact Us for more information.

Containers
No outside foods, beverages, coolers, bottles, glass containers, or cans may be brought into the Convocation Center.

Conversions
The Convocation Center features its very own Conversions Team. We proudly provide our student body and community members the opportunity to apply for these positions for a truly unique experience.

The Conversions team is responsible for the load-in, set-up, and tear-down of all events. This includes basketball, gymnastics, wrestling, cheerleading, concerts, comedians, trade shows, conferences, and more. They set up the courts, stages, lights, backdrops, sets, catering spaces, dressing rooms, and more for all of our events. These individuals have the opportunity to work side-by-side with sound, lighting, engineering, and other industry professionals who often travel the country touring with artists such as John Mayer, Bill Cosby, Grease, Brooks & Dunn, and others.

Nobody says it is easy work! For the average concert, this team arrives as early as 4am to begin setting up for a show and is often on-site until 4 or 5am packing it down. Check out 24 Hours at the Convo for a peek into just one day in the exciting lives of our Conversions team.

D

Disabled & Special Needs Facilities
See ADA Information.

Directions
Visit Directions.

Doors Open
In general, doors will open to the lobbies 1-1.5 hours before an event begins. These times vary by event. Call 815-752-6800 to verify times.

Drop Off/Pick Up of Guests
Please use the main Convocation Center entrance off Lincoln Highway and inform parking personnel of your drop off. Parking Personnel will direct you to the designated entrance for the event.

E

Elevators
The Convocation Center features an elevator accessible to those with disabilities and Luxury Suite holders. The elevators service the arena floor, lobby level, and Luxury Suite level, including 100 & 200 level seating areas.

Events
Visit Events and Tickets for information on events that are scheduled at the center.

Employment
Visit Employment.

F

First Aid
Medical staff is available at all events. First Aide is located at Entrance 1 in the north lobby.

Food & Beverages
No outside food or beverages are permitted in the facility. These items must be returned to your vehicle or disposed of before entry is granted.

Freedoms of Speech, Press, Peaceful Assembly
See Solicitation, Distribution, and Expressive Activities Policy.

G

Guest Conduct
All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to criminal prosecution. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to the following:

  • Standing on chairs
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • "Mooning" or exposing private body parts
  • Interference with or delay of the game or event
  • Violation of policies
  • Violations of the local, state, and/or Federal laws and statutes
  • Not yielding to requests of Convocation Center staff requests
  • Igniting and displays of flames, i.e. lighters/matches, flares, etc.
  • Attempting to enter restricted areas without permission
  • Throwing, discharging, or launching any liquid substance or objects
  • Willfully and maliciously disturbing another guest or employee with loud or disruptive behavior
  • Using profanity and/or offensive words which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against the players, referees, or performers

Group Sales
Contact 815-752-6800.

Guest Services
Located at Entrance 2. Offers lost & found, ADA services, event information, and more.

H

Hall of Fame
The NIU Athletics Hall of Fame is in the north lobby near Entrance 5 and features athletes from NIU Athletics history.

Hotels
See Lodging.

I

Item Checks
The Convocation Center does not check any items for guests. This includes coats, purses, umbrellas, cameras, strollers, or any other items seeking to be brought into the facility.

L

Lobbies
Features two lobbies, north and south. The north lobby serves as the main lobby. It is serviced by Entrances 1, 2, & 5. Features include concessions, restrooms, guest services, NIU Alumni Shop, Athletics Hall of Fame, smoking area, first aide, police, and an ATM. The south lobby is utilized for select events. It includes Entrances 3 & 4 and features concessions and restrooms.

Location
See Directions.

Lodging
There are several hotels located near the Convocation Center. Visit local lodging for more information.

Lost & Found
Located at Guest Services in the North Lobby at Entrance 2. Contact 815-752-6800.

Lost Parents/ Found Children
The Guest Services desk in the North Lobby at Entrance 2 is the facilities location that parents can utilize as a meeting place to re-locate their children

Luxury Suites
See Suite Info.

M

Media
Members of the media must contact the Convocation Center to request passes for event reviews, photos, material distribution, lobby space, advertising, etc. at least one week prior to the event date.

Medical Assistance
See First Aid.

Merchandise
Merchandise is available at select events. The NIU Alumni Shop located in the north lobby at Entrance 1 sells a variety of Northern Illinois University novelties, apparel, and gifts. This is an extension site of the University Bookstore in the Holmes Student Center on Lucinda. In addition, many events feature a merchandise table located in the center of the north lobby.

O

Off-Duty Police Officers
If you are an off-duty law enforcement official and will be visiting the Convocation Center, please contact the Convocation Center in advance at 815-752-6800 to make arrangements.

P

Parking
The Convocation Center has 3,000 parking spaces immediately surrounding it. No street parking or local parking is available. Parking prices range from $3-$5. Additional fees apply for buses, limos, and other large vehicles. Call 815-752-6800 for exact fee.

Local transportation is also available through the Huskie Bus Line. During non-event times, Huskie Buses service Entrance 2. During events, the nearest stop is at Stevenson Towers South, immediately east of the Convocation Center. Visit Directions to view the campus map. For Huskie Bus schedules, call 815-758-6900.

Posters
See Banners & Signs.

Promoters
Promoters should contact 815-752-6800 for information and a log-in to access the Convocation Center's Promotor's page.

Purses
See Bag Policy.

R

Re-Entry
Re-entry is not allowed for the facility. An un-scanned ticket must be presented for entry to be permitted.

Rental
Visit Booking & Rate Info.

Restrooms
Multiple restrooms are available off the main arena, north, and south lobbies. In addition, a family restroom is located in both lobbies.

S

Scoreboard
Center hung Daktronics eight sided video score board that consists of four 112" x 144" 16.5 millimeter ProStar video boards. We have actually played Nintendo on this video board and watched movies!

Seating & General Admission
Seating maps are available in the Seating Gallery. Some events include a general admission floor or seats.

General Admission Floor Tickets will be marked GA and assigned a seat number. THERE ARE NO SEATS. This number is simply used to distinguish one ticket from another. Guests with General Admission Floor Tickets will be assigned a wristband to provide secure access to the floor.

General Admission is a first come, first served event/section. Spaces may not be "saved" for others coming later. Entry lines for these tickets may not be formed any earlier than 6 hours before the ticketed start time. Lines will form outside near entrance 2. No indoor location will be provided for inclement weather.

Security & Crowd Management
Security is managed in-house in conjunction with the DeKalb Police Department and Northern Illinois University Police to provide protection for the facility, guests, and performers. Our security system features indoor and outdoor closed circuit TV cameras, monitors, door alarms, and outdoor security lighting.

Crowd barricade is used at concerts and major events immediately in front of the stage. Crowd surfing and mosh pits are prohibited.

Smoking Policy
No smoking or flammables are permitted inside the facility. An outdoor smoking area is provided at Entrance 1 through the northern-most doors. You must have your hand stamped to permit re-entry. Re-entry from other doors is not permitted.

Solicitation, Distribution, and Expressive Activities Policy
Northern Illinois University permits and encourages discussion and expression of all views throughout the entire academic community. Students may support any cause by legal, orderly means that neither disrupt the operation of the University nor interfere with the rights of others. View NIU Convocation Center's policy and procedures on Solicitation, Distribution, and Expressive activities.

Sound Systems
The facility features Renkus Heinz center cluster unit with speakers delayed for the upper bowl powered by QSC Amplication. Microphones, wireless microphones, CD and cassette players, mixing boards, and a variety of other audiovisual equipment are available. These offer guests the best listening experience. Performers and events bring their own sound systems for their performances to provide their own unique sound experience to the audience.

Sponsorship
For sponsorship and marketing opportunities call (815) 752-6800.

Strollers
Strollers are not permitted inside the facility. These items must be returned to your vehicle. No stroller check or storage area is available.

Suites
See Luxury Suites.

T

Tailgating
The NIU Convocation Center parking lot is utilized as a parking area for NIU home Football games. Tailgating is permitted during these events in conjunction with Northern Illinois University policies. Tailgating for other events is not permitted.

Television Monitors
Both the north & south lobbies feature television monitors to keep you "in the game" during Huskie Athletic events. Sponsorship of these monitors is available call (815) 752-6800.

Ticket Information
Visit Events and Tickets for information on events that are scheduled at the center.

There are eight ticket windows at Entrance 2, two of which are wheelchair accessible. The Convocation Center provides ticketing services on an exclusive basis for all events scheduled in the facility. Ticketmaster also handles the selling of tickets for Convocation Center events and athletic events. Ticketmaster's Ticket Fast system offers the convenience of printing your tickets at home. The Convocation Center is a bar-coded facility, which eliminates duplicate seats and re-entry in to events.

W

Water Fountains
Fountains are available in both lobbies and are wheelchair accessible.

Wheelchairs
See ADA Information.

Will Call
Will Call services are provided the day of events and is located at Entrance 2 in the North Lobby.