Outstanding Service Award

Jennifer Gregory

Office Support Specialist, School of Allied Health and Communicative Disorders

Jennifer GregoryIn a school where students train for careers in health care, Jennifer Gregory prescribes the course schedule, runs triage for students and faculty in need and performs wizard-like first aid on office machines.

Her service with a smile - always current, always accurate - makes her the first person anyone contacts for help.  The phrase "I don't know" is not in her vocabulary.

Gregory makes time to support every student who visits the schools main office, showing genuine compassion and concern when they are anxious and upset about admissions, scheduling conflicts and grades.

"She takes time that she doesn't really have to offer comfort, support and the type of assistance these students need to calm down and resolve the issues," says Sherrill Morris, an associate professor in the school.  "She never tells anyone she doesn't have time, even when she should."

When faculty bring complaints, such as classrooms lacking computers or environments conducive to effective teaching and learning, the nine-year NIU employee goes beyond her job description to fix those problems.

Her commitment to the school extends to the Communicative Disorders Student Association, for which she helps students reserve rooms.

She also handles a multitude of logistics for the school's annual certificate training programs on deafness and deaf-blindness.  During those events, her extra-mile attitude has taken eyeglasses for repair, picked up medication for a guide dog with a skin allergy and obtained kosher food.

In her hometown of Rochelle, she is involved with Special Olympics and a supporter of the Girl Scouts.

April 2010