College of Engineering and Engineering Technology (CEET)

IT Support Associate

Provide technical support to users for software maintenance and application; install, support, and maintain engineering and related software for users, including Windows OS, MAC OS, Windows server, Microsoft Office Suite, LINUX, Virtual PC and VPN; install, support, repair and maintain computer laboratory and all staff/ faculty computer hardware equipment; connect engineering hardware/ devices to specific computers; assist faculty, staff and students to resolve their computer related problems; organize the surplus procedure for the de-commissioned computer and related equipment; documentation of the procedures and maintain records, and contacting the vendors to resolve issues with computer software and hardware when required by users.


Bachelor's Degree or foreign degree equivalent in Computer Science, Computer Information Systems, Computer Applications, Management Information Systems, Information Technology or Engineering and two years' experience in position offered or two years' experience in IT field.

Special requirements

Experience with providing technical support to users for software installation, maintenance and applications, Microsoft OS/ applications, including Microsoft Office Suite; and knowledge of UNIX, Linux, Virtual PC and VPN. Pre-employment background check and verification of eligibility to work in US required. EOE/AA


Any applicant who is interested in this position may apply by sending letter of application, resume and contact information (name/ address/ phone#/ e-mail) for three current professional references by 02/18/21 to (including Ref#10032):  

Ms. Mei Chen
Northern Illinois University
590 Garden Road, EB 110
DeKalb, IL 60115

About CEET

Ranked in the top 35 of undergraduate engineering programs without a doctorate by U.S. World and News Report for 2021, the college is housed in three facilities totaling nearly 150,000 square feet and boasts more than 35 state-of-the-art laboratories that offer hands-on learning experiences to students from freshmen year through graduate school.

CEET was established in 1985 and offers degree programs accredited by the Accreditation Board for Engineering and Technology (ABET) and the Association of Technology, Management and Applied Engineering (ATMAE) in electrical engineering, engineering technology, industrial and systems engineering, and mechanical engineering.

In 2018, CEET introduced bachelor’s degree programs in biomedical and mechatronics engineering and in 2019 introduced doctoral degree programs in mechanical, electrical and industrial and systems engineering.

About NIU

Northern Illinois University is a student-centered, nationally recognized public research university, with expertise that benefits its region and spans the globe in a wide variety of fields, including the sciences, humanities, arts, business, engineering, education, health and law. Through its main campus in DeKalb, Illinois, and education centers for students and working professionals in Chicago, Naperville, Oregon and Rockford, NIU offers more than 100 courses of study while serving a diverse and international student body.

Vision, Mission and Core Values

Northern Illinois University's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach.

The mission of Northern Illinois University is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

In pursuing our vision and fulfilling our mission, we value and practice:

  • Curiosity and creativity.
    • We provide our students active learning experiences.
    • We champion innovation.
    • We commit our resources to supporting students, faculty and staff in their research, artistry and professional development.
  • Equity and inclusion.
    • We seek and are strengthened by the diverse perspectives and experiences of our university community members.
    • We use an inclusive decision-making process.
    • We appreciate and respect every member of our community.
  • Ethics and integrity.
    • We prepare our students to become global leaders who work to build a better society.
    • We model ethical behavior in and out of the classroom.
    • We are transparent and accountable to our stakeholders.
  • Service and stewardship.
    • We serve society and confront local, national and global challenges through collaborations that improve our learning, teaching and research.
    • We make accessible the knowledge and resources we create.
    • We promote our students' success through advising and mentoring.

Student Profile

Total Student Enrollment

16,769 (Fall 2020)

  • Undergraduate: 12,277
  • Graduate: 4,185
  • College of Law: 307

Average Student Age

  • Undergraduate: 22
  • Graduate: 33

Male/Female Categories

  • Undergraduate: 47.2% male; 52.8% female
  • Graduate: 41.7% male; 58% female 

International Students

735 international students from 118 different countries

Ethnic/Racial Categories–Undergraduate (Fall 2020)

  • White: 48.2%
  • Black: 19.2%
  • Hispanic/Latino: 21.1%
  • Asian: 5.9%
  • Two or more races: 3.9%
  • Non-res. Alien: 1.4%
  • Native American: 0.1%
  • Native Hawaiian: 0.1%
  • Unknown 0.2%

Average High School Class Rank (Fall 2020)

  • High School Class Rank (percentile) for NIU freshmen: 63.1
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