Documenting a Web Page

When you document a product, you produce hard copy material for the owner or user. This material complements the product (goes along with the product) and serves both informational and promotional purposes.

Educational Function

Documentation educates the reader by (1) describing the product and (2) giving needed instructions.

Promotional Function

Nothing is more frustrating than to buy a product and then encounter poorly written documentation. Some times this experience is enough to drive a customer away from continuing service. Therefore, documentation should make everything as easy and clear as possible. It should project an image of wanting to be helpful, and it should make future contact easy.