NIU official announcement
CMS COVID-19 Benefits Resources

The Illinois Department Central Management Services (CMS) is working to support the physical, mental and financial health of members who may be affected, either directly or indirectly by COVID-19. Please see below for a list of benefits resources available below.

Dependent Eligibility Verification Audit (DEVA)
As a result of the COVID-19 situation, CMS will be delaying the termination of dependents that have not been verified in the DEVA audit. Dependents who still require verification should submit required documentation at, via fax to (877) 223-8478 or mail to HMS, PO Box 165308, Irving TX 75016-9923. If you are included in the audit, you must submit proof of eligibility for each dependent listed on your Verification Form by June 18, 2020 or their coverage will be terminated effective July 1, 2020.  Any questions regarding the audit should be directed to HMS at (855) 424-0850.  

Questions about Benefits Information?

Members are encouraged to visit or call the MyBenefits Service Center (844) 251-1777 from 8:00 AM – 6:00 PM CT, Monday through Friday to address benefit and enrollment questions. For concerns that cannot be addressed by MyBenefits, members should contact CMS toll free at (800) 442-1300 and leave a message. A representative will return calls within 24 hours, Monday through Friday.

Telehealth Virtual Visits
Fees for Telehealth virtual visits, COVID-19 tests and exams have been waived for most Health plans. Some plans also offer Telemedicine services for virtual visits with medical professionals other than your provider. Follow the links below to access your health plan's Telemedicine site.


Health Alliance

Health Link

Emotional Health and Support
To support the mental well-being of our employees during this stressful time, the State of Illinois has two support programs.  Both the Employee Assistance Program (EAP) and Personal Support Program (PSP) have expanded  their operations. All services are free and confidential.

PSP for AFSCME31 members
 (800) 647-8776, Monday – Friday, 8:30 AM- 4:30 PM
EAP through Magellan for non-AFSCME31 members (866) 659-3848

Please note these programs are sponsored by the State of Illinois and are separate from the Employee Assistance Program offered at NIU.  As a reminder, employees can also contact our support team at (815) 753-9191.

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