Outstanding Service Award

Patricia Lee

Office Support Specialist, Campus Recreation

Patricia LeeWhen it comes to operations in Campus Recreation, Patricia Lee wrote the book. Literally.

Necessity is the mother of invention: No written procedures were available on her first day five years ago.

"As Patty began to become familiar with her role with Campus Recreation, she quickly assessed that there was a need for better written processes in regard to policies and procedures for such vital systems as payroll, online registrations, cash handling, OneCard access and personnel hiring," Associate Director Dave Lochbaum says.

"Patty's written instructions and manuals are precise, detailed and, most importantly, easy to understand."

Lee also plays an active and integral role in the creation and implementation of new processes, such as the online registration for Rec members.

"Patty took the time to learn the system and brought up issues as she discovered them," says Director of Campus Recreation Sandi Carlisle. "Not only did Ms. Lee identify problems, but she worked with Information Technology staff to create solutions."

An NIU employee for 13 years - the first eight with Housing & Dining - Lee is a hard-working role model and mentor who is "kind, big-hearted, professional, knowledgeable, service-oriented and fun."

She trains Rec employees in procedures and later offers "honest and tactful" suggestions on making positive changes while she challenges herself to grow professionally. Lee also cheerfully helps her department with extra activities, including RecFest and the Homecoming 5K.

Off the job, she teaches Sunday school at First Baptist Church of Genoa and volunteers with the church's Awana program.