Counseling Program Overview

The Employee Assistance Program provides consultations regarding personal problems that are interfering with your well-being at work and your ability to concentrate at work. Typical problems include anxious or depressed feelings; family and relationship difficulties; alcohol and drug concerns; grief; loss, and bereavement, and life transition challenges. After clarifying your situation and needs about dealing with this situation, community resources are discussed including support services such as counseling, support groups, follow-up with your Employee Assistance counselor and a referral to counseling or other community support services.

When dealing with personal difficulties, the EAP counselor may meet with you for up to 10 sessions to assist you in dealing with a short-term problem situation. If you are being referred to a counselor, the EAP counselor may meet with you until you have met with your community counselor. The EAP staff assists you in finding a provider approved by your insurance company that will help you with your specific situation. Although the EAP services are free, the referral to a counselor approved by your insurance provider means you will be accessing your insurance benefits.

Finding Your Own Community Counselor

You can contact your insurance company directly by phone or go on line to identify what counselors are on the provider list. If you know what counselor you want to see, you can call them directly and ask if they are covered by your insurance company and they will explain the approval process necessary to receive your insurance benefits. For more information about counseling and counselors, read...

  • How do I know if I need counseling?
  • How do I know what counselor is right for me?
  • How do I know about seeing the counselor again?

Accessing Your Mental Health and Substance Abuse Benefits

For maximum coverage of inpatient or outpatient services, you must have pre-certification or a referral from your primary care physician (pcp). See provider lists on websites below for pcp physicians or in-network counselors.

  • Quality Care Program - 800..513-2611: Magellan Behavioral Health Managed Care:
  • Health Alliance IllinoislHMO: In-network provider contact provider directly:
  • OSF Winnebago or OSF Health Plan HMO: United Behavioral Health -800-420-5729:
  • HMO Illinois: Personal Care: Unicare HMO:

If the approved provider does not meet your needs, or if you need additional resources, please contact the Employee Assistance Program at 815-753-9191

Community Resources

If you have a problem that requires assistance not related to counseling, the Employee Assistance Program can assist you in finding the community resources you need.