Patient Experience

Northern Illinois University and its student health care provider, Northwestern Medicine, are committed to creating a supportive health care environment. We want to know what we're doing well and what we could be doing better. By sharing feedback about your experience with Health Services, you can help us recognize staff members who deliver high-quality care and service. You can also help us identify opportunities for improvement.

What to Expect

We will contact you within two business days of receiving your compliment or concern. At that time, we will discuss appropriate ways to follow up on your feedback.

Confidentiality Is Important to Us

If you are a parent submitting a compliment or concern, your student must complete a release of confidential information form (PDF) before we can share any protected health information with you.  

Share a Compliment or Concern

Please share your compliment or concern through our online form. You may also contact the director of Health Services, Andrew Digate, by phone at 815-753-9766 or mail:

Health Services
Attn: Andrew Digate
Northern Illinois University
1425 W. Lincoln Hwy.
DeKalb, IL 60115