Desktop and Device Support

Service Owner: Al Crowley

NIU's Division of Information Technology (DoIT) provides secure, managed and monitored desktop and device support services for departments, classrooms, conference rooms, and technology centers and labs. This support includes:

  • Desktop and laptop support for Windows and MacOS as negotiated and described in a Service Level Agreement.
  • Media equipment installation and support for a full range of classroom, conference room and lab requirements.
  • Remote management and troubleshooting for Windows and Macintosh desktops and laptops using Microsoft SCCM and Parallels.
  • Virtual desktop solution (AnywhereApps) using Citrix to allow faculty, staff and students access to a large variety of Windows applications.

NIU has obtained licensing for two Adobe products, Adobe Acrobat DC and Adobe Creative Cloud suite.

  • Acrobat DC: Available for all NIU full-time Faculty and Staff
  • Creative Cloud Suite: Limited availability (see below)
    1. Faculty/Staff who previously had a license
    2. Students identified by Course registration due to remote learning needs

Accessing and Installing Adobe

 

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