Tracy Miller

Assistant Director of Operations, Quality Assurance and Compliance


Responsibilities

Tracy manages the operational needs of the programs, services and resources offered by CITL. She provides logistics and assessment strategies to ensure the quality of CITL programming and products, as well as professional development opportunities for faculty, instructors and graduate teaching assistant on quality improvements to course design. Tracy works on state and federal reporting and compliance issues regarding out-of-state authorizations for online learning, out-of-state learning placements, professional licensures, and disclosures. She also supervises the CITL Graduate Teaching Assistantships and Internships.

Education

  • MS.Ed., eLearning, University of Illinois Urbana-Champaign, 2009
  • B.S., Environmental Studies, the Union Institute and University, 2007
  • UPCEA Professional, Continuing and Online education (PCO) Professional Certificate, 2022
  • UPCEA Summit for Online Learning Administration + Roundtable, 2021
  • UPCEA Summit for Online Learning Administration + Roundtable, 2020
  • The Art of Leadership conference by The Art of, 2019
  • State Authorization Network (SAN) Advanced Topics, 2019
  • State Authorization Network (SAN) Back to Basics Workshop, 2019
  • POD Network Organization Development Institute on the American Council on Education’s Beta Faculty Development Matrix, 2018
  • Online Learning Consortium (OLC) Institute for Emerging Leadership in Online Learning, 2017
  • Quality Matters: Online Teaching Certificate, 2017
  • Quality Matters: Face-to-Face Facilitator’s Course training, 2015
  • Quality Matters: Peer Course Review training, 2014
  • Quality Matters: Applying the Rubric workshop, 2014
  • Online Teaching Excellence: Assessment course from Chicago State University, 2015
  • Institute for New Faculty Developers, 2015
  • Member, WCET (WICHE Cooperative for Educational Technologies)
  • Institutional Coordinator – SAN (State Authorization Network)
  • Conference Session Reviewer – Online Learning Consortium
  • Field Guides Subcommittee Member - OLC Innovate Conference
  • Steering Committee Member, FSI: At the Intersection of Teaching, Learning and Technology

Book Chapters

Wickens, C. & Miller, T. (2021). Gender, digital literacies, and higher education: Examinations of equity. In N. Niemi & Weaver-Hightower, M. (Eds.), The Wiley Handbook of Gender Equity in Education. John Wiley and Sons, Inc. Hoboken, NJ.

Miller, T. (2014). How to scale inquiry-based teaching and learning through progressive faculty development. In P. Blessinger Editor & J. M. Carfora Editor, (Eds.), Inquiry-Based Learning for Faculty and Instructional Development: A Conceptual and Practical Resource for Educators. (Vol. 1 of Innovations in Higher Education Teaching and Learning, pp. 317-337). Emerald Group Publishing Limited, Bingley, UK.

Journal Articles

Rhode, J., Richter, S., & Miller, T. (2017). Designing personalized online teaching professional development through self-assessment. TechTrends, 61(5), 444-451. https://doi.org/10.1007/s11528-017-0211-3

Rhode, J., Richter, S., Gowen, P., Miller, T. & Wills, C. (2017). Understanding faculty use of the learning management system. Online Learning Journal, 21(3), 68-86. https://doi.org/10.24059/olj.v21i3.1217

Cowan, J., & Richter, S., Miller, T., Rhode, J., Click, A., & Underwood, J. (2017). Building a sustainable Quality Matters community of practice through social network analysis. The American Journal of Distance Education. 31(3), 160-172. https://doi.org/10.1080/08923647.2017.1316154.

Rhode, J., Richter, S., & Miller, T. (2017). Designing personalized online teaching professional development through self-assessment. TechTrends, 61(4), 1-8. https://doi.org/10.1007/s11528-017-0211-3

Conference Proceedings

Rhode, J. & Miller, T. (2017, July). Essentials for preparing to teach an existing online course on short-notice. Paper published in the proceedings of the 33rd Annual Distance Teaching & Learning Conference, Madison, WI.

Cowan, J., Click, A., Miller. T., Richter, S., Rhode, J. & Underwood, J. (2015). Social network analysis as a design-based research tool in deploying university-wide online quality course standards. Proceedings from Association for Educational Communications and Technology Conference. Indianapolis, IN.

Miller, T. & Piercy, R. (2020). When the bridge is the destination: The sweet spot between faculty development and instructional design. Presented at the 2020 OLC Innovate Conference, virtual.

Rhode, J., Richter, S. & Miller, T. (2020). Evolving teaching and learning center support for online and distance learning. Presented at the 2020 OLC Innovate Conference, virtual.

Rhode, J., Richter, S., & Miller, T. (2020). Changing landscape of online teaching and instructional design Support. Presented at 2020 UPCEA Summit for Online Learning Administration + Roundtable. New Orleans, LA.

Miller, T. & Alberts, D. (2018). Finding synergies: Uniting elearning and faculty development for online programs. Presented at the 2018 Distance Teaching and Learning Conference. Madison, WI.

Miller, T. & Richter, S. (2018). Preparing to teach an online course at the last minute. Presented at the 2018 Online Learning Consortium Innovate conference. Nashville, TN.

Richter, S. & Miller, T. (2018). Visualizing online teaching community development. Presented at the 2018 Online Learning Consortium Innovate conference. Nashville, TN.

Richter, S. & Miller, T. (2015, November). Beyond APPQMR: Providing customized training on quality online design and delivery. Presented at the 7th Annual Quality Matters conference. San Antonio, TX.

Richter, S., Miller, T., Click, A., & Cowan, J. (2015, November). A community of quality: Using social network analysis to study university-wide implementation of QM. Presented at 7th Annual Quality Matters conference. San Antonio, TX.

Richter, S., Miller, T., Click, A., & Cowan, J. (2015, October). Visualizing community through social network analysis. Presented at the 13th Annual SLATE Conference, Naperville, Il.

Miller, T. & Moore, V. (2015, October). Make your surveys rock! How to institutional support a dynamic survey platform. Presented at the 13th Annual SLATE Conference, Naperville, Il.

Miller, T., Rhode, J., & Richter, S. (2015, October). An online teaching readiness self-assessment to guide faculty in a personalized framework of professional development. Presented at the 13th Annual SLATE Conference, Naperville, IL.

Miller. T. (2014, October 23). A Meaningful Conversation about High Impact Practices. Presented at the 12th Annual SLATE Conference, Naperville, IL.

Miller. T. (2014, October 22). The DNA of inquiry-based teaching and learning. Presented at the 12th Annual SLATE Conference, Naperville, IL.

Miller, T. (2014, May 31). Faculty’s new toolbox: A three part model for skill development. Presented at Lilly International Spring Conference, Evidence-Based Teaching and Learning conference, Bethesda, MD.

Richter, S., Miller, T., & Rhode, J. (2013, October). Designing and developing a MOOC: Lessons from experience. Presented at the 11th Annual SLATE Conference, Naperville, IL.

Miller, T. (2013, May 14). Characteristics of effective discussion boards. Presented at 2013 Faculty Summer Institute at University of Illinois at Urbana-Champaign.

Miller, T. (2012). Putting the “e” in learning. IMSA Multi-County Professional Learning Day, Aurora, IL.

Miller, T. (2012). Anatomy of a learning network. IMSA Multi-County Professional Learning Day, Aurora, IL

Miller, T. & Bisinger, S.L. (2010). Getting ready for inquiry-based teaching. Learning Forward Conference, Atlanta, GA.

Miller, T. (2010). Kids teaching kids. IMSA Professional Learning Day, Aurora, IL

Miller, T. & Dowling, J. (2010). Calling all kinesthetic learners: Hands-on learning for all ages. Illinois Association for Gifted Children Conference, Chicago, IL.

Miller, T. & Bisinger, S.L. (2009). Teacher Candidate Institutes: An immersion program. Illinois Science Teacher Association Conference, Peoria, IL.

McGee, G., Lawrence, B., DeVol, D., Rushi, P., Kolar, M., & Miller, T. (2009). AP to PC: Changing the way STEM is taught. National Consortium of Specialized Secondary Schools in Mathematics, Science, and Technology, Washington DC.

Kolar, M., Miller, T., Flynn, B., & Atwood, T. (2008). Students teaching students. Closing the Gap Raising Students Achievement Conference, Carbondale, IL.

McGee, G., Kolar, M., & Miller, T. (2008). Building consortium relationships. National Consortium of Specialized Secondary Schools in Mathematics, Science, and Technology, Dallas, TX.

Kolar, M. & Miller, T. (2007). The bridge between student development and outreach. National Consortium of Specialized Secondary Schools in Mathematics, Science, and Technology, Philadelphia, PA.

  • AECT Division of Distance Learning Journal Article Award - Quantitative from the Association for Educational Communications and Technology, 2017.
  • AECT Division of Distance Learning Best Practice Award - Second Place from the Association for Educational Communications and Technology, 2017.
  • OLC Effective Practice Award from the Online Learning Consortium, 2017.
  • Blackboard Catalyst Award for Leading Change, 2017.
  • Supportive Professional Staff Council Award for Partnership and Collaboration, from the NIU Supportive Professional Staff Council, 2017.
  • POD Network Innovation Award finalist from the Professional and Organizational Development Network, 2016.
  • Supportive Professional Staff – Certificate of Recognition from the NIU Supportive Professional Staff Council, 2015.
  • Blackboard Catalyst Award for Exemplary Course Design with Directors’ Distinction in recognition of innovative and engaging online course design and development for Perspectives on Disability, Massive Open Online Course, which represents the very best in technology and learning, 2014
  • Blackboard Catalyst Awards for Staff Development and Teaching & Learning, 2013

Applause

The following comments from NIU faculty were shared through NIU Today Applaud a Colleague:

"Tracy was flexible and provided exceptional support of the School of Nursing’s recent accreditation visit. She provide a solution to Blackboard access for the accreditors and then worked tirelessly with the IT team in the closing hours to get everything ready. We appreciate all of her efforts! On behalf of the entire School of Nursing, please accept our heartfelt thanks. (October 25, 2021)

"Tracy has gone above and beyond to assist me as I developed and taught my first online course this past summer. She has been a pleasure to work with and is an outstanding asset to the university. It is employees like her that guarantee that our students receive a quality education." (January 22, 2016)

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