COVID-19 Interim Guidelines

What Students, Faculty and Staff Need to Know

The Office of the Bursar has adjusted some of its hours and work processes to ensure students, faculty, and staff continue to have access to services during this unprecedented time. Details about student accounts, how to reload Huskie Bucks, what to do if you need to make a deposit, and how to request an adjustment on a customer’s account or invoice are provided below. Please feel free to email us at with questions or concerns. We will respond to your request within 24 hours. Thank you for your continued patience as we work through this difficult time, together.

Student Account Services

  • Students will have access to all services such as viewing their account balance on MYNIU, signing up for payment plan and receiving assistance from our Account Counselors with any account questions or concerns.
  • The following actions have been temporarily suspended in response to COVID-19:
    • No late fees will be placed on student accounts.
    • Financial holds will be temporarily lifted for students with an outstanding balance from Fall 2019 and Spring 2020.
    • No holds will be placed on the accounts of students who have not completed the Student Financial Agreement. However, students will see a reminder to complete the task under the “To Do” tab in MyNIU.
  • Student refunds will be processed (i.e., printed or transmitted to the bank) on Wednesdays and Fridays. Refunds will be directly deposited into your bank account if you signed up for direct deposit on MyNIU. If you have not signed up for direct deposit, you will receive a paper check in the mail. More information about direct deposit can be found online.
  • University issued credit adjustments will be visible on student accounts in MyNIU by April 10, 2020.
  • The Bursar’s Office can be reached at 815-753-1885 or at If you call or send an email with questions or concerns, someone from our team will get back with you within 24 hours.

OneCard Services

  • The OneCard Office located on the 1st floor of the Founders Library is closed while the university maintains limited operations.
  • You can view your Huskie Bucks balance and add money to your account online.
  • For a list of OneCard services, please visit


  • Student payments can be made online via MyNIU or students can pay by mail. Print the 8-Digit Student ID in the memo section of the check and send to:  

Bursar Office
Northern Illinois University
1425 W. Lincoln Highway
DeKalb, IL 60115-2828

  • Departments will not be able to deposit cash or checks while the university maintains limited operations. Departments will need to safeguard the funds until the university resumes normal operations and the Cashier Office re-opens to the public. When the office re-opens, please adhere to the university departmental deposit policy.
  • More information regarding deposits is available online.
  • For travel refund deposits related to COVID-19, visit the Accounts Payable Services webpage for guidance under the following question: What if I receive a refund from a travel vendor after NIU has already reimbursed me for the travel expense?

Commercial Accounts Receivables (A/R)

  • Commercial accounts receivable staff are working remotely, and all services such as department and student organization invoicing and customer account creation will be available.
  • Commercial A/R can be reached by calling 815-753-0471 or emailing A member of the Commercial A/R team will respond to messages within 24 hours.
  • To request an adjustment to an existing charge on a customer’s account or invoice due to COVID-19, please send an email to AccountsReceivable@niu.eduand put “Department COVID-19 adjustment” in the subject line.  We will review your request and follow up with your department. 

Contact Us

Office of the Bursar
Swen Parson Hall Room 235

Phone: 815-753-1885
Email: Bursar Email Form

Schedule an Appointment

Business Hours

MyNIU Shared Access

Share financial information with parents, family or guests with MyNIU Shared Access.

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