Frequently Asked Questions

To assist in answering your question(s), select from the following categories:

General OneCard Questions

Huskie Bucks Questions

Card & Account Security Questions

  • When I contact the office, I am not able to acquire information about my child or his/her OneCard ID. Why?

    The Family Educational Rights and Privacy Act of 1974 (FERPA) as amended is a federal law intended to protect the privacy of student educational records accumulated from early childhood through college.  FERPA provided parents with certain rights with respect to their children’s educational records.  However, once a student reaches the age of 18 or enters college, the rights previously held by the parents transfer exclusively to the student.

    Students have the option to delegate information through "Shared Access."  Shared Access allows a student to grant, up to 2 individuals, access to view their student information.  The student can grant access to information such as: Academics, Admissions, Financials, Financial Aid, and To Do List.  To set up and authorize the release of information, please review the DoIT KB article.  The Office of the Bursar representative would be able to discuss specific account details with the individuals the student has authorized the release of financial information.

    Furthermore, FERPA restriction guidelines will not allow the Office of the Bursar to disclose the existence of the account if the account has been flagged as "non-disclosure."  You may change your non-disclosure status with Registration and Records, or go online via  MyNIU.  If you do not change your non-disclosure agreement, you will need to come to the Office of the Bursar with a photo ID.

    To Change/Update FERPA Restrictions: Navigate to MyNIU Student Center. Scroll to Personal Information, Demographic Data and click on the security tab. See the following DoIT KB Article for more information.

  • Can I use my significant other's OneCard ID instead of my own if it is not working?
    NO! When it comes to identity protection, we take your security very serious. Whether it is a husband, child, or friend's ID, if the card is found in your possession it will be confiscated.
  • When I showed (or tried to use) my old OneCard ID I replaced, it was confiscated. Why?
    When it comes to identity protection, we take your security very serious. No student (or employee) may have more than one OneCard ID, and once it is replaced, the prior ID is then no longer active and removed from the system. To ensure an invalid OneCard ID cannot be used by an unauthorized person, all physical, inactive cards are destroyed to protect you.
  • Can I have a OneCard mailed to me?

    No. We do not mail OneCard IDs for your security.

    • If you are attending class(es) on the main campus in DeKalb, you will need to visit our office to get a OneCard.
    • If you are attending class(es) online or at one of NIU's satellite campuses, you are eligible to submit a request as an Off-Campus student.

OneCard Preferred/Proper Name Questions

  • What is the OneCard Preferred/Proper Name Policy
  • Do I have to get a new OneCard if I choose to have a Preferred/Proper Name?
    It is your choice whether you would like to swap out a current ID with a new one to display the preferred/proper name. If you have set a preferred/proper name under Self Service in MyNIU, this will now be the name that displays in the OneCard system for card production and any subsequent ID cards printed will display the name you have set in MyNIU.
  • How do I get my Preferred/Proper Name on my OneCard ID?
    You must first make the change through Self Service in MyNIU ( Setting a preferred/proper name instructions).
    Your preferred/proper name will appear within 24 hours after being updated in MyNIU unless a future effective date is selected as well.
  • May I have a new photograph taken for my new ID Card?
    Any time you replace a OneCard ID due to loss, damage, or name change, you have the choice of taking a new photo at that time.
  • Is there a charge to get my preferred name on my OneCard ID?
    If you bring in your current OneCard ID requesting a preferred/proper name be printed, a $10 replacement fee will be assessed for producing a new card. If you have lost your OneCard ID and want a preferred/proper name printed on a new ID, the cost of the card is $20.00.
  • I have a really unique nickname, can I use it for my OneCard ID?
    OneCard ID Services reserves the right to refuse printing an ID for a student if staff deems a preferred/proper name to be inappropriate, including but not limited to misrepresentation, attempting to avoid a legal obligation, or a name that is deemed to contain inappropriate or offensive language, can be denied. A student having any issues with a preferred/proper name not following the guidelines as set forth by the University will be referred to The Office of Records and Registration for appropriate actions as deemed necessary.