Materials Management

Ordering Non-Stock Items

Office Depot and OfficeMax merged in 2014 and as a result, the OfficeMax Workplace ordering site has been retired and replaced by a new, vastly improved, ordering platform, www.Business.OfficeDepot.com.  The transition took place on Friday, January 19, 2018.

View Quick Start Guide for users.

New Ordering System Benefits

    • Easier navigation
    • Faster, more accurate product searches and search functionality
      • you can now sort search results from lowest to highest price
    • Improved product information and images
    • Lowest cost items are indicated by an icon (best value)

Central Stores Customer Support

  • Manage the portal, adding or changing contact and cost center information as needed and as requested by departments
  • Reset passwords when requested or required
  • Assist with order and product issues as requested, including assisting with returns
  • Assist with special order items not found on the website

Please Note

  • You must add your email address at checkout in order to receive an order confirmation email from Office Depot
  • Any personal shopping lists that you have created on the OfficeMax Workplace site did not migrate to the Office Depot site. If you did not make a copy of your OfficeMax list prior to the transition on January 19 you will need to recreate your lists.
  • Liquid beverages have been restricted from being purchased through Office Depot due to a surcharge being added of $4.99 per unit ordered
  • If you are looking for something on the Office Depot portal and cannot find it, please contact Central Stores for assistance at 753-6274
  • Persons ordering supplies must have authorization from the cost center manager in order to use the cost centers for making purchases

Non-Stock Orders Ordering (other than office supplies)

When ordering non-stock items such as custom nameplates and badges, or other special order commodities, you will continue to use the Central Stores non-stock ordering page. Also include an email to CentralStoresOrders@niu.edu with your order number, details and pictures or anything else that might be helpful in creating your custom order.

Non-Stock Items may be ordered through our non-stock item ordering page. (Use Microsoft Windows Explorer when ordering. Other browsers will not display properly.)

  1. Using the drop-down menu, select your college/division from the list provided.
  2. Fill in the provided areas with your department, location, the name of the person ordering and telephone number.
  3. Fill in departmental accounting information. "account" is a line item code (office supplies will be 810025). "fund", "costctr/org", and "subclass" are specific to your area. "fiscal year" will default to the current fiscal year. "project/grant" remains blank unless a project/grant is used.
  4. Provide a brief description in the area marked "description".
  5. Enter the order quantity in the area marked "qty".
  6. Enter the selling unit (i.e. box, each, ream) in the area marked "Unit".
  7. Click the button labeled "add to order". If an entering error has been made while ordering, click on the delete link and the incorrectly ordered item will be deleted from the order.
  8. Repeat as necessary until ordering is complete.
  9. Print a copy of your order before clicking on the "submit order" button.
  10. Click on the button marked "submit order". An order number will be provided - use that number when inquiring about the order.
  11. You may then either place another order or if your ordering is finished, exit from the system.
  12. A bill will be electronically sent to the ordering person after delivery of the order. Bills will generally be sent to the ordering person after items are received and sent to the customer.

Office Depot Refund and Exchange Policy

Office Depot wants to be sure that every purchase is the right one for you. If you are dissatisfied with Your purchase for any reason, you may return most items in their original packaging within 30 days of purchase for a replacement or full refund.

Exceptions

  • Furniture, computers and business machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.
  • Opened computers, business machines and software (with accessories and original packaging) can be exchanged for the same item within 14 days of purchase.
  • Special order products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as special order.
  • Exchanged within the 14 day period, will not be subject to a restocking fee. Technology items consist of, but may not be limited to, computers, monitors, digital cameras, hard drives, business machines, networking equipment, projectors, cash registers, digital picture frames, shredders, telephones, computer peripherals and accessories.
  • Furniture may be returned for credit within 14 days of the original purchase date. Special order, manufacturer-direct, custom and preassembled furniture is not eligible for return.

Returning Items

Non-stock items, when ordered in error or found to be defective upon delivery, may be returned for credit.

  • From the Office Depot website go to the Customer Service link section and click on the section for Returns/Withdrawals and complete the information. You can also call customer service at (888) 777-4044 to request an Authorization to Return (ATR) number. Complete the Non-Stock Return form and submit it to Central Stores.

Central Stores will process items returned as damaged or defective for replacement unless the ordering department indicates otherwise.

Returns will be processed after both the paperwork and the items being returned are received in our office. Items must be returned in the original packaging. Credit will be given after Central Stores receives credit from the non-stock vendor. Credit can only be issued for the current fiscal year. In some cases, a restocking charge will be assessed. All returns are subject to approval by Central Stores Management.

Order Status

You may always check on the status of an order by checking your order history if your order was created with Office Depot, e-mailing CentralStoresOrders@niu.edu, or by calling 815-753-6274. Please have your order number available.