VI.11. Addressing Student Concerns
Beyond handling individual complaints, the chair needs a process for addressing ongoing student concerns at the department level. One example is the town hall model, in which the chair meets regularly with students in a safe venue (with or without faculty present) to discuss their concerns about the program, solicit ideas for improvement, and nurture a departmental connection with students beyond the formal classroom experience. It may also be useful to involve the department's Student Advisory Committee (SAC) in such a process, both to recruit attendees and to serve as student representatives who can frame issues and build confidence in the process.