The Educational Advisory Board's University Leadership Council has engaged in research and created numerous best practices in student retention. The OSAS believes in, and has implemented these practices to assist students.
The OSAS has created a model of proactive case management based on the ideas of intrusive advising. This method assists the OSAS in identifying students in need of further assistance to help them to persist graduation.
Vision 2020 was established in 2010 at NIU with many goals that align directly with the mission and vision of the OSAS. Vision 2020 emphasizes the joining of the campus community to increase retention and graduation rates.