Quick Navigation

Troubleshoot

OneCard ID Won't Work - Locations

Select where your OneCard ID does not work:


My OneCard ID is not working as a TCF ATM/Debit Card:

Take your OneCard ID to the TCF Bank in the Holmes Student Center, across the hall from the NIU Bookstore. The OneCardID Services Office is unable to access any TCF ATM/Debit Privileges on your card.

My OneCard ID is not working at the NIU Campus Recreation Center:

  • All Non-Student Rec Center Members: Make sure that you have a current membership at the Rec Center. The Rec Center phone number is (815) 753-0231.
  • Call us and we can check the status of your card. Make sure to have it ready in case we need information from your card. Our phone number is (815) 753-9569.
  • Bring your OneCard ID into our office in the Holmes Student Center. We can check all aspects of your card here with our specialized equipment and get it working for you quickly.

<Top of page>

My OneCard ID is not working for my Huskie Bucks:

  • Call us and we can check the status of your card. Make sure to have it ready in case we need information from your card. Our phone number is (815) 753-9569.
  • Bring your OneCard ID into our office and we can check all aspects of your card here with our specialized equipment and get it working for you quickly.

My OneCard ID is not working for my meal plan/dining dollars:

You will need to contact Housing and Dining Services for help with your meal plan. Call them at (815) 753-1525 or email at housing-dining@niu.edu. We are unable to modify any meal plans (also known as "dining dollars") that are set up by Housing and Dining.

My OneCard ID is not working for my residence hall door access:

Bring your OneCard into our office so that we may check to see if it has been damaged. If it is functioning, you will need to contact Housing and Dining Services for help with your residence hall door access. Call them at (815) 753-1525 or email at housing-dining@niu.edu. We are unable to modify any student door access privileges that have been set up by Housing and Dining.


<Top of page>

My OneCard ID isn't working at a place not listed:

  • Call us and we can check the status of your card. Make sure to have it ready in case we need information from your card. Our phone number is (815) 753-9569.
  • Bring your OneCard ID into our office and we can check all aspects of your card here with our specialized equipment and get it working for you quickly.

My OneCard ID isn't working anywhere:

Bring your OneCard ID into our office. We will check all aspects of your card here with our specialized equipment and get it working for you quickly.


<Top of page>