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Troubleshooting OneCard Errors By Location

Select where your OneCard ID does not work:

  • At the NIU Campus Recreation Center
    • All Non-Student Rec Center members: Make sure that you have a current membership at the Rec Center. The Rec Center phone number is 815-753-0231.
    • Call us and we can check the status of your card. Make sure to have it ready in case we need information from your card. Our phone number is 815-753-9569.
    • Bring your OneCard ID into our office in the Holmes Student Center. We can check all aspects of your card here with our specialized equipment and get it working for you quickly.
  • For my Huskie Bucks
    • Call us and we can check the status of your card. Make sure to have it ready in case we need information from your card. Our phone number is 815-753-9569.
    • Bring your OneCard ID into our office and we can check all aspects of your card here with our specialized equipment and get it working for you quickly.
  • For my meal plan/flex dollars

    You will need to contact Housing and Dining Services for help with your meal plan. Call them at 815-753-1525 or email at housing-dining@niu.edu. We are unable to modify any meal plans (including "flex dollars") that are set up by Housing and Dining.

  • For my door access on campus
    • Residence Hall students: Take your OneCard ID to the front desk of your residence hall. The front desk staff will troubleshoot using their equipment and check your door access permissions.
      (If stopping at the front desk does not remedy the issue, see next step)
    • Bring your OneCard ID into our office so that we may check to see if it has been damaged. If it has been damaged, we will need to replace your OneCard ID. If we find that your ID is functioning, we will contact Housing and Dining Services or Key Control to get it working for you again.
  • At a place not listed here
    • Call us and we can check the status of your card. Make sure to have it ready in case we need information from your card. Our phone number is 815-753-9569.
    • Bring your OneCard ID into our office and we can check all aspects of your card here with our specialized equipment and get it working for you quickly.
  • Anywhere!

    Bring your OneCard ID into our office. We will check all aspects of your card here with our specialized equipment and get it working for you quickly.