The ombudsman provides an opportunity for informal discussion of problems outside formal channels. The ombudsman listens, discusses, answers questions, provides information, and helps develop options for resolving a situation. The office provides a means of conflict resolution that is non-confrontational, impartial, informal, and confidential. The ombudsman cannot impose solutions, but identifies options and strategies for resolution. Contacting the ombudsman does not constitute official notice to the university. 

• Listen to you
• Answer your questions
• Analyze your situation
• Explain university policies and procedures
• Provide information and advice
• Develop options
• Help untangle bureaucratic red tape
• Suggest appropriate referrals
• Assist you in pursuing a resolution
• Apprise administration of significant trends
• Recommend changes in policies and procedures

• Does not conduct formal investigations
• Does not change rules, policies, or procedures
• Does not participate in any formal hearing or grievance process
• Does not supersede the authority of other university officials
• Does not disclose and may not be required to disclose information provided in confidence, except to address an imminent risk of serious harm where there is no other responsible option
• Does not engage in any activity that might be perceived by others as advocacy for any individual