What we do - NIU - Office of the Ombudsperson

What We Do

Contact Us

Holmes Student Center, 6th Floor
Monday - Friday
8 a.m.–Noon; 1-4:30 p.m.
(other times by appointment)


What We Do

The Ombudsperson provides an opportunity for informal discussion of problems outside formal channels.  The Ombudsperson listens, discusses, answers questions, provides information, and helps develop opitions for resolving a situation. The office provides a means of conflict resolution that is non-confrontational, impartial, informal, and confidential.  The ombudsman cannot impose solutions, but identifies options and strategies for resolution.  Contacting the Ombudsperson does not constitute official notice to the university.

The Ombudsperson WILL DO the following:

  • Listen to you
  • Answer your questions
  • Analyze your situation
  • Explain university policies and procedures
  • Provide information and advice
  • Develop options
  • Help untangle bureaucratic red tape
  • Suggest appropriate referrals
  • Assist you in pursing a resolution
  • Apprise administration of significant trends
  • Recommend changes in policies and procedures

The Ombudsperson DOES NOT  do the following:

  • Conduct formal investigations
  • Change rules, policies, or procedures
  • Participate in any formal hearing or grievance process
  • Supersede the authority of other university officials
  • Disclose and may not be required to disclose information provided in confidence, except to address an imminent risk of serious harm where there is no other responsible option
  • Engage in any activity that might be perceived by others as advocacy for any individual
  • Serve as an agent of "notice" for the University.