What we do - NIU - Office of the Ombudsperson

What We Do

Contact Us

Holmes Student Center, 6th Floor
Monday - Friday
8 a.m.–Noon; 1-4:30 p.m.
(other times by appointment)
815.753.1414
ombuds@niu.edu

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What We Do

The Ombudsperson provides an opportunity for informal discussion of problems outside formal channels.  The Ombudsperson listens, discusses, answers questions, provides information, and helps develop opitions for resolving a situation. The office provides a means of conflict resolution that is non-confrontational, impartial, informal, and confidential.  The ombudsman cannot impose solutions, but identifies options and strategies for resolution.  Contacting the Ombudsperson does not constitute official notice to the university.

The Ombudsperson WILL DO the following:

  • Listen to you
  • Answer your questions
  • Analyze your situation
  • Explain university policies and procedures
  • Provide information and advice
  • Develop options
  • Help untangle bureaucratic red tape
  • Suggest appropriate referrals
  • Assist you in pursing a resolution
  • Apprise administration of significant trends
  • Recommend changes in policies and procedures

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