NIU to offer free program on ‘Disney’ customer service

Every interaction you have with student, alumni, co-workers or clients affects the image of our university. Are you doing all you can to make this a positive experience?

Disney is coming to town to help NIU faculty and staff learn how to apply a little “Disney magic” to our organization. All NIU faculty and staff are invited to participate in a complimentary Disney seminar, “Service, Disney Style,” on Wednesday, June 6, at Barsema Hall.

Exclusively offered to NIU employees, the seminar will take place in Dennis Barsema Auditorium in Barsema Hall. NIU is sponsoring the free 90-minute session in customer service and team-building. Disney’s principles for service excellence and service philosophy, developed for its highly successful corporation and theme parks, have proven successful in all kinds of organizations. Because seating is limited, the seminar requires pre-registration.

“We are able to offer this opportunity to faculty and staff because we are working with Disney to deliver these programs across the region,” said Brian Vollmert, NIU Outreach director of education and training. “The Disney program will provide a chance to learn more about the successful service strategies of a business organization known worldwide for having happy customers.”

NIU Outreach is coordinating arrangements for the seminar in cooperation with Human Resource Services and with support from NIU Human Resource Services, SPS Council and the Faculty Development and Instructional Design Center.

This is a unique opportunity to discover the business behind Disney’s magic. Participants will walk away understanding the tools necessary to raise a culture of high-quality service to a new level. The morning session takes place from 9:30 to 11 a.m. The afternoon session is scheduled from 1:30 to 3 p.m.

Register now online. There is no penalty for cancellations, but if you cannot attend, call (815) 753-0277, e-mail outreachregistration@niu.edu or fax (815) 753-6900 as soon as possible. For more information, contact Donna Mann, program administrator, at (815) 732-6249 or via e-mail at dmann@niu.edu.

3-26-07