Make an immediate impact at your facility by learning and practicing tools to implement quality services that result in reduced costs. These tools assist in analyzing work processes, measuring customer satisfaction, benchmarking services and auditing work processes.
Design an SIPOC diagram identifying all relevant elements of a work process and prepare an interrelationship work flow chart showing the interactions of work processes. A brief review about the history of the quality movement enhances the learning experience, as well as an explanation of quality certification and recognition programs.
Identify:
Why Should You Attend?
Certified Facility Manager® (CFM®) Candidates - This course is designed for Facility Management professionals seeking to enhance their skills in the specialty area of project management. To earn your Certified Facility Manager (CFM) credential, project management has been identified by IFMA as a core area of skills and knowledge necessary for a successful facility manager. If you are seeking your CFM and require additional development in this area, you'll want to take this course. For more information on the CFM credential click here.
Instructor
Patricia A. Moonier, CFM, CFMJ
Continuing Education
1.5 CEUs or 15 contact hours
Price
$595 - Regular
$545 - IFMA Member/NIU Alumni
Register up to two weeks prior to secure a seat.
Shipping fee for each course - $10.00
A special rate is available for current NIU undergraduate and graduate students. For more information contact dmann@niu.edu or bcoulter@niu.edu.
Registrants paying by check should fill out and send in the Mail/Fax Registration Form.
Mail completed form to:
Northern Illinois University
Outreach Services - Registration
DeKalb, IL 60115
Additional Courses - Core Areas of Skills and Knowledge for Facility Managers
Planning and Project Management
Business of Facility Management
Human and Environmental Factors
Have a question or prefer to speak to a person?
Call 800-345-9472 Monday – Friday between 8 a.m. and 4:30 p.m. (CST) for live assistance.
