Northern Illinois University

Information Technology Services

Set Up Your CallPilot Mailbox

Please note:  After you complete the setup of your CallPilot Mailbox, your phone will then be automatically be forwarded to your CallPilot Mailbox when your phone is busy or you are unavailable to answer the phone.

Before you log in to setup your CallPilot Mailbox, you should:

  • Know your NIU phone number.
  • Know your CallPilot Mailbox number; you will be notified by e-mail of your 7-digit mailbox number.
  • Know you temporary CallPilot Mailbox password.  Your temporary password is the same as your mailbox number, preceded by "44".   Example:  44 753 XXXX #
  • Select a personal password (between 6 and 15 digits long).
  • Prepare a script to use as your personal greeting.

Log in to your CallPilot Mailbox to change your password and setup your greetings.

  • Dial the CallPilot Mailbox system access number, 753-7300,
  • When you hear the prompt, "Mailbox", press #. (If accessing your CallPilot Mailbox from another phone, enter your 7-digit mailbox number, then press #).
  • Then enter your temporary password and press #.
  • You will be prompted to change your password.
  • Enter your new personal password followed by #.
  • Confirm your new personal password followed by #.
  • The CallPilot Mailbox system will confirm your password has been changed.

Setup your Personal Verification (Name Recording)

  • Please note:  This step is very important and must be done for this mailbox to operate.
  • The system will prompt you to record your name; after a beep you record your name, then press #.
  • The system will play back the name verification.