Network Performance
Troubleshooting Tips
- Isolate the issue
- When did this problem occur?
- Changes made?
- Determine Scope
- One machine vs. multiple
- Applications utilizing the Network
- Check Network Connectivity
- Resources application utilizes
- Commonality (If multiple machines)
- Speed Test
- http://speedtest.niu.edu
- 10mbit connection - average of 5mbit, below 3 is cause for concern
- 100mbit connection - average of 50mbit, below 30 is cause for concern
Information Required for Escalation
- Resource or Service
- Date and Time of occurrences
- Connectivity Method
- Speed & Duplex
- Direct, Hub, Switch
- Full ipconfig /all results - (PC, Mac)
- IP Address
- MAC Address
- DNS Servers
- DHCP Server
- Gateway
- DNS name lookup (nslookup) - (PC, Mac)
- Ipconfig/flushdns (if unable to resolve)
- Speed Test results
- Download and upload results
- Location
