ITS has discontinued 10 Mb service for new network connections. 100 Mb is the minimum network connection available. Because of this change, 100 Mb connections have been reduced from $15 to $11 per month on July 1st.
As of July 1, 2013, all 10 Mb network connections have been upgraded to 100 Mb where the required infrastructure is already in place.
If there is a problem with your department network connection, first contact your department's LANAdmin or technical support to verify. Note that charges may apply if it is determined that the failure is due to customer-provided equipment (i.e. your computer).