Helpdesk Response Times
| Type of Problem |
Response Time |
| On-site visit required to diagnose |
2 Business days |
| On-site visit not required to diagnose |
1 Business day |
| Significant impact |
4 hours |
| Classroom impact |
1 hour |
| Service Level Agreement |
varies* |
*Service Level Agreement - a contractual service commitment that may supersede general response times. To inquire about an SLA with the Helpdesk, e-mail helpdesk@niu.edu.
