You are composing a GroupWise e-mail message and start to type in your contact's name. This contact name used to auto-fill but now it doesn't, even though you know this entry exists in the system address book or one of your personal address books.
Change the order of address books listed in the Name Completion Search Order option.
Open your Address Book
Click File from the Menu Toolbar
Select Name Completion Search Order
Under Selected Books, move the GroupWise Address Book to the first position (Unless you mainly send e-mail to non-GroupWise users)
Move your second choice for personal, shared or departmental address book to the second position.(if it is not listed within the list of selected books - move it to this list from the available books in the left pane)
Repeat until all necessary books are listed in the right pane - in the order in which you would like them searched when addressing mail
Change the order of the name display. If your current address books display first name then last name, you may want to change this to display last name then first name. It is more efficient to put the last name first because searches will be faster in most cases. The last name will produce a list of all people with this last name.
Open the GroupWise Client
Select Address Book
Select Name Format
Click the Radio Button for: Show last name then first name
Select all Address Books displayed in lower window if all are not already highlighted