Date Last Reviewed:
08/26/2008
How do I get a GroupWise account?
All employees are automatically given an AccountID and GroupWise e-mail account by the PeopleSoft Human Resource Information System. Look up your AccountID at password.niu.edu > Look up or by using HRS PeopleSoft Tools. Allow 2 business days for processing information into the PeopleSoft system.
Your current AccountID and GroupWise mailbox transfer with you to the new department.
The PeopleSoft Human Resources Information System updates employee information daily. When an employee terminates, the GroupWise e-mail account remains for 120 days, then disabled. At that point, any messages sent to that mailbox will be rejected and returned to the sender. After 30 days, the e-mail account will be deleted and purged from the network.
To change your name, fill out the Personal Data Form on the Human Resources Forms page. It's the second form on the page. To change your phone number, fill out Update your Faculty/Staff directory information.
You must have an Internet connection established to connect to GroupWise. If you can get to the Internet, you should be able to open GroupWise.
If you get an error message saying you are unable to connect to the TCP/IP address and you have an active Internet connection, the GroupWise Internet Protocol information is missing. A dialogue box may appear asking for a TCP/IP address and Port number. For TCP/IP, type gw.niu.edu. For Port type 1677.
Do not confuse your Network password with your GroupWise password. Your network password allows you to get on to the NIU network and expires every 130 days. Your GroupWise password allows you to get into GroupWise and is permanent unless you change it.
Passwords are case sensitive. If your password is all lowercase, be sure the Caps Lock key is not on.
If you use America Online as your Internet Service Provider, when you try to open WebAccess, you may get a Logon Not Current error message. Minimize the AOL browser and then open Internet Explorer from your desktop first.
Other possible reasons for not getting into GroupWise include the server being down or your GroupWise account being disabled. Contact the ITS Helpdesk for assistance.
The default GroupWise password is your date of birth in YYYYMMDD format. Passwords are case-sensitive. You are prompted for it each time you open GroupWise. If you forget your password, contact the ITS Helpdesk.
To change your password:
NOTE: It is recommended that you not check "Remember my password" or "No Password Required with NDS."
To change a password in WebAccess:
This usually occurs when the Internet Service Provider is America Online or Compuserve. A change on their back end results in this error message.
Minimize the AOL/Compuserve browser and then open Internet Explorer from your desktop. You will be able to use WebAccess.
The default time-out setting for GroupWise 7 WebAccess is 20 minutes of inactivity and is enabled as a security measure.
Install the root certificate for the two main NIU security certificates (NIUCA & NIUCA2) into your browser to avoid being timed out. Go to NIU Security Certificate page to download these certificates.
200MB.
A GroupWise e-mail account set up for a department, special project, conference room, or equipment is called a resource. Every resource is assigned an owner who controls access to the mailbox. Users proxy into a resource to read the mail. A resource can be requested by filling out the Computer Access Request Form.
How do I proxy into a mailbox?
Every employee at NIU who uses GroupWise is issued a System E-mail Address, which consists of the AccountID followed by @wpo.cso.niu.edu. Because this address is difficult to remember, we also provide you with a simplified version, known as the alias address. Go to the NIU On-Line Phone Book. Type in your name and hit Enter. Note the blue link next to your name. This is your alias address. Although both addresses will work, we recommend using the alias.
Use Resend to send an item a second time, perhaps with corrections. Resend lets you send an item without re-typing all the information. When you resend an item, you can retract the original item. Messages cannot be retracted if they've already been opened. Any items sent off campus or to an alias@niu.edu can not be retracted.
To resend an item:
These problems may be due to third-party software installations or upgrades to your computer that are not compatible with GroupWise. These error messages typically say: "Cannot load PACKING.LST;" or mention "MAPI32.dll file" or"ODMA integration" problems. If you receive one of these error messages, contact the ITS Helpdesk.
In most instances, when a personal address book appears to be lost, it has only been accidentally closed or deleted. Closed books can be re-opened, deleted books cannot be retrieved.
To open an address book:
It is also possible that there are too many address books crowding the file tab line. Look for a double arrow to the right of the tab line. Press on these arrows to scroll right or left to view other address books. Another possibility is that a third-party software installation has overwritten your address book. If that is the case, call the ITS Helpdesk.
See GroupWise E-Mail Client and Instant Messenger Client
To forward your mail, you must create a Rule. A Forwarding Rule forwards your all or some of your mail to one or more users under conditions you specify.
To create a rule:
NO. This can send vacation rule messages to everyone on your listservs so it is not a good use of university resources.
You can also right-click an item in your Mailbox, then click Properties to see the status information.
For Windows-based versions:
To permanently change the font size you must change the Windows default settings. The following steps may vary according to the version of your operating system.
Please note that these font changes may also affect your desktop and other programs. If the font is too large, toolbar buttons may disappear off the screen.
The Header is the address and subject line portions of the e-mail message. To print a message with the header information: