Information Technology Services provides information technologies that support teaching and learning, administration, and research at all of NIU's campuses. ITS manages NIU's IT infrastructure and services including computer operations, information management and security, telecommunications, and the NIU network.
The Helpdesk provides customer support 24/7/365 to the NIU community. It also monitors the applications running on ITS servers and contacts technicians when issues arise. The Contact Center provides face-to-face IT support service to students, faculty and staff, retirees, and prospective students visiting campus.
NIUNet (see below) provides access to the Illinois Century Network (a state network providing Internet service to schools, libraries and universities) to five school districts at a cost 75 percent lower than what they were paying.
Serving Northern Illinois
NIUNet is an ultra-fast fiber-optic network that connects schools, libraries, hospitals and municipalities to NIU broadband services. It provides Internet 2 and connectivity to the federal research labs in northern Illinois for research and collaboration.