Frequently Asked Questions


Question: What time is check-in and check-out?

Answer: Check-in is any time after 4:00pm. Check-out is 11:00am. To request an early check-in or a late check-out, please call us at 815-753-1444. Often we are able to accommodate these requests however they are not guaranteed.

Question: What is the cancellation policy?

Answer: Cancellations received at least 48 hours prior to the reservation date are without penalty.  If you do not call, or call less than 48 hours prior to the reservation date, your credit card will be charged for the first night's room and tax.

Question: Where can I park?

Answer: When you arrive, you may park in the temporary (30-minute) hotel parking spots while you check in and drop off your luggage. You will be given a parking pass which is valid in the visitor pay lot (otherwise lot fee is $5/day) or in the NIU Parking Deck.  If you would like us to mail you a parking pass, please call us at 815-753-1444.

Question: Is there a charge for wireless internet access?

Answer: There is no charge for wireless internet access.

Question: Does the hotel have religious texts available for guests?

Answer: In keeping with the university’s commitment to diversity and inclusion, we are proud to make available to our guests a collection of holy texts from many of the world’s major religions.