FAQ's

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Question: What time is check-in and check-out?

Answer: Check-in is any time after 4:00pm. Check-out is 11:00am. If you have a need for an early check-in or a late check-out, please contact us at 815/753-1444 with your request. Often we are able to accommodate these requests however they are not guaranteed.

Question: Where can I park?

Answer:  Parking is complimentary for hotel guests. When you arrive, you may park in the temporary hotel parking spots in the bus turn around area off Lucinda on the west side of Holmes Student Center. These hotel spots have a 30 minute limit which will allow you to check in at the front desk and drop off your luggage. When you check in, we will give you a parking pass to display from your rear view mirror please. The parking pass is valid in the visitor pay lot just south of the Holmes Student Center or in the NIU Parking Deck. If you would like us to mail you a parking pass, please call us at 815/753-1444.

Question: Is there a charge for wireless internet access?

Answer:  There is no charge for wireless internet access.

**Cancellation Policy**: Please call at least 48 hours prior to arrival to cancel a reservation without penalty. If you do not call within this time period or do not call at all to cancel the reservation, your credit card will be charged a cancellation fee for the first night's room and tax.