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ResTech Helpdesk Computer Technician

ResTech is currently accepting applications for this position.

Click Here to Apply Online

Applications will be accepted until February 15, 2015.

Job Description

The ResTech Helpdesk is a team of undergraduate students who provide:

  • IT Helpdesk Desktop Support
  • IT Customer support for software, hardware realted issues
  • Troubleshooting PC issues
  • Support for online services including Ethernet and Wireless
  • Support for the ResTech Computer Labs
  • Spyware, Virus Removal
  • Hardware and software support for Housing & Dining


Working knowledge of the following:

  • In depth knowledge of Operating Systems: Windows (XP/Vista/7/8), Mac OS
  • Internet: E-Mail, Web Browsers (IE, Chrome, Firefox, etc.)
  • Computer assembly and troubleshooting
  • Microsoft Office Suite - Word, Excel, Powerpoint, Outlook, Access
  • Virus, malware and spyware detection and removal
  • Savvy with search engine techniques
  • PC Imaging and Configuration
  • Tech must be comfortable with all facets of PC and laptop hardware setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.
  • Basic knowledge with networking - TCP/IP, configuring network settings, ip addresses, routers, etc.

Other requirements:

  • Available to work a minimum of 10 hours per week
  • Enrolled minimum 6 credit hours as an NIU student
  • Must be able to lift and carry 25-50 pounds of equipment
  • Excellent customer service skills
  • Excellent communication skills
  • Problem solving and troubleshooting skills
  • Ability to learn fast and pick up new skills quickly


Starting Pay Rate

  • $11.25 per hour